Trying to return after 4 years away :) Launcher won't connect

Grizzz · Nov 12, 2020

Hi guys
I enjoyed ED a lot back in 2015/6. Decided I need to return

Updated Launcher as instructed - however it will not connect to launch game , brings up a very old school looking 'Dial Up Connection' box , 'Broadband' is ticked but it won't connect ...I am already connected fine.

It all used to work fine on this , admittedly aging, PC .

Any ideas ? You may have spotted I am pretty clueless about computers so simple words please

Para Handy · Nov 12, 2020

I think something is very wrong.

Try downloading the client installer directly after uninstalling whatever it was you just installed:

http://hosting.zaonce.net/elite/Client-Installer.exe

metatheurgist · Nov 12, 2020

Yeah...I'd be checking for viruses personally.

Grizzz · Nov 12, 2020

I'll prob just uninstall everything and start from scratch again.

Bravo17 · Nov 12, 2020

What version of Windows are you using?

It looks like an issue with your network/internet setup. At what point do you get that box popping up?

Grizzz · Nov 12, 2020

Bravo17 said:
What version of Windows are you using?

It looks like an issue with your network/internet setup. At what point do you get that box popping up?

Thanks
Old ...Windows 7

The box pops up immediately after trying to start the launcher. Other online games I have are functioning completely fine. Everything else with my internet is fine.

I then sometimes get this but obvs cant go much further as it says not connected.

SMcA · Nov 12, 2020

Have you checked that your firewall is not blocking it?

VR Dextrovix · Nov 14, 2020

I realise is a couple of days since being posted, but I reckon if this computer can get on the internet using a web browser (which you've confirmed I believe) then click Start > Run and type in ncpa.cpl and press <Enter>, then please post the screenshot of the resultant window that appears, and I should be able to work out what's going on from there.

Grizzz · Nov 17, 2020

Thanks guys. Some progress - turns out it was a WAN Miniport Error 651 ....anyway, after some googling around I was able to change a couple of connection settings and it will now launch !
Next problem however ...... game is updated, files validated but when I click PLAY .....the menu disappears for 10 seconds , then comes back and nothing happens. Game won't play. This happens selecting Elite Dangerous , and Elite Dangerous Horizons. I can play the Single Player Combat Training.
Ho hum .......I'm hoping I can get there eventually

VR Dextrovix · Nov 17, 2020

There could be so many reasons for that. Rather than waiting for responses from the forum of players, why not log a ticket with Frontier, they'll know the log files to get off your machine to help them work out what's going on...?

Frontier Support

customersupport.frontier.co.uk

Grizzz · Nov 18, 2020

Dextrovix said:
There could be so many reasons for that. Rather than waiting for responses from the forum of players, why not log a ticket with Frontier, they'll know the log files to get off your machine to help them work out what's going on...?

Frontier Support

customersupport.frontier.co.uk

Yes. I now realise this is a common problem with lots of possible reasons. Will do. Cheers

Ashnak · Nov 18, 2020

Grizzz said:
Thanks guys. Some progress - turns out it was a WAN Miniport Error 651 ....anyway, after some googling around I was able to change a couple of connection settings and it will now launch !
Next problem however ...... game is updated, files validated but when I click PLAY .....the menu disappears for 10 seconds , then comes back and nothing happens. Game won't play. This happens selecting Elite Dangerous , and Elite Dangerous Horizons. I can play the Single Player Combat Training.
Ho hum .......I'm hoping I can get there eventually

Looks like there are still some problems with your port/UPnP/Firewall/VPN settings. Launcher is "just" a web browser, single player training doesn't need to access the servers/ports the game needs to access. Yes, support is your best option.

isodo2 · Dec 14, 2020

Grizzz said:
Yes. I now realise this is a common problem with lots of possible reasons. Will do. Cheers

I know I'm a bit late, and I have no information or fixes to offer, but I hope you fix your problem so you can get back to playing again

Grizzz · Dec 17, 2020

isodo2 said:
I know I'm a bit late, and I have no information or fixes to offer, but I hope you fix your problem so you can get back to playing again

Hey thanks. Unfortunately my PC just has issues that are beyond me figuring out. Spent too long chasing my own tail. I'm either getting a new one or will get someone to have a look at this. Shame as I would love to be back out there again .

Oborax · Dec 17, 2020

Hi Grizzz,
just seen this... I know you are running an older PC, on Windows 7?
But, just in case it may help - sometimes when there's been an update, if I click LAUNCH on the launcher web browser, the game will not start.
So, I have to restart Windows, and then it usually works.... until the next update or patch.

My apologies if this does not help, I'm not that knowledgeable unfortunately

I really empathise with the frustration that PC's can generate - hope you can get it worked out sir

Zieman · Dec 17, 2020

Grizzz said:
Hey thanks. Unfortunately my PC just has issues that are beyond me figuring out. Spent too long chasing my own tail. I'm either getting a new one or will get someone to have a look at this. Shame as I would love to be back out there again .

I assume you've checked this ?:

I press play on the launcher; the game doesn't start, but then the play button reappears.

This problem is often caused by some missing or corrupt Windows components and the following guide should help make sure these are installed and working correctly.ANTIVIRUS SOFTWAREThe first thing ...

customersupport.frontier.co.uk

Grizzz · Jun 7, 2021

Hello commanders

Well - I never did get the issue resolved ....and then my PC died anyway

So - all new shiny system and I'm ready to get back out there. Just logged in for first time in years ..... can barely remember anything

, I wouldn't trust myself to launch successfully right now ! ....and looks like a lot of changes. Back to pilot school for me ...wish me luck !

Craith · Jun 7, 2021

Welcome back, CMDR!

Definitely try the new tutorials, they have greatly improved since 4 years ago. Don't worry if you do not manage to complete the challenge scenarios, they are exactly that - challenges.

Good luck, and see you in the black!

Grizzz · Jun 7, 2021

Craith said:
Welcome back, CMDR!

Definitely try the new tutorials, they have greatly improved since 4 years ago. Don't worry if you do not manage to complete the challenge scenarios, they are exactly that - challenges.

Good luck, and see you in the black!

Thanks ! Will def check out all the tutorials and training again.

First thing will be to find where I left my old faithful Explorer