Twitch Drops
- Thread starter Nutronic
- Start date
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They have to appear on that website to activate in the game. They're not on that website though.
I have creates a ticket along with screenshots but still waiting for a reply from support.
Frontier staff are on a holiday break, likely not back to work until next week...
Then they should employ people of other religions so that they can provide support.
The drops campaign ends on January 9th at twitch.
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Whats the issue?
Why can a customer nor get support over Christmas?
There's people working 24/7 these days and the support site doesn't state its closed.
Joël
Volunteer Moderator
Frontier staff is indeed on their holiday break and will be back next week.
For this issue, you need to contact Frontier Support by creating a support ticket. They do not provide support on the forums.
Complaining here over a missing pair of fireworks-print pants for your avatar is not an issue requiring immediate attention. Even if they had someone to handle serious issues over the holidays, your problem would rank near the bottom. That's not knocking your problem, that's just being realistic. I'm sure they'll get to it when they get to it.
Well this is just a user forum, support site is an entirely different beast.
Quite frankly, if you have linked your forum account to your Twitch account and the twitch rewards page shows the items as "claimed" then, no matter what the Frontier site says (and it is often unreliable), your cosmetic should appear in game. If it doesn't then a support ticket will sort it eventually, there is no need to fret about the end of the Twitch campaign as long as your Twitch page shows the item as claimed then support will sort you out in time.
Frontier support are really superb (even with the new system) so continual moaning about the same thing on this forum isn't going to achieve anything.
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