That's true.
ED has received over 100 major updates (including 2 expansions) over the last 10 years. It's unusual for a game such as ED to still receive major updates (mostly for free) after a decade. Most games are put in maintenance mode a lot earlier. Granted ED has not yet achieved the full vision of Braben during the Kickstarter. What's missing = ship interiors, Earth-like worlds, hunt wild game (creatures) on planets, ship boarding. Braben also mentioned base building.
Yeah, but very few game developers are so super engaged with their player base. Rockstar and Blizzard doesn't do anything like that.
Most of those updates, to be perfectly blunt, have been "nothingburgers" in terms of content. QOLs, bugfixing, Thargoids, Odyssey (if you can cope with the lack of anti-aliasing), and reworks of exploration & mining that nobody asked for (but did turn out to be nice anyhow), those are the only highlights I can think of since about 2018. (edit: oh, and Fleet Carriers I guess)
If you're super into the Thargoid xenocide narrative, then I'm sure that's to be viewed in a brighter lens, but it
has next to no relation to anything else already established in the game. It feels like an add-on rather than anything integrated with or improving upon existing game systems in the Elite world.
And yeah, I would have to agree there's depressingly few game developers doing things 'right' - Blizzard frankly I don't think has been doing things right for the past 10 years; I can't comment on Rockstar myself - and the whole gaming industry has a lot to learn by observing
everything AH is doing right now, because they're hitting home run after home run in every field, including realizing and owning up to mistakes and not pretending to be perfect.
Like, genuinely, the feeling AH gives me is "Oh... this is how being involved in a live service game is supposed to be? It could be this good?", to the point of getting a little emotional - after decades of enduring the likes of Wargaming, Blizzard, Bungie, and a half-dozen neglected titles I could also rant about (being the gamer nerd I am), Arrowhead and Larian studios are standing out of an ever-increasing amount of en-crap-ified mush, and demonstrating how it's supposed to be done.
So while it is true that "few game developers are super engaged with their player base" - that's not a good example to follow at all, and really is just a testament to how much gaming is struggling these days to find the right path. Communication is the number one problem humankind faces in life, it's an understandable flaw, but it remains a flaw nonetheless to do it poorly or not at all, and failure to communicate will inevitably worsen the outcome.