But it's turning the whole community into a bunch of whiny toddlers , pvp is ruining my game( hissy fit) pve is ruining my game (hissy fit) engineers has ruined the game (hissy fit) new ai is to tough (toddler tantrum) the ai is to rubbish now( full blown fit gud toddler melt down).
If your customers are getting upset, then there is something wrong. It is always the company's fault when you see a burst of complaints from many customers. It could be one or a combination of mistakes made by the company. To name a few: failing to educate customers, faulty product, faulty customer support, or simply selling to the wrong market.
If I were FD I would solve these whining issues as follows:
1) Validate the discomfort of the customer by acknowledging that there is a problem and apologize.
2) Tell them the fix has been added to the development schedule.
3) Tell them how you plan on fixing their problem.
4) If there is a temporary fix that will come out soon, tell them what it will be and give a reasonable time frame that they can expect to receive it.
If you are unable to solve your customer's pain points quickly, the next best thing that should be implemented immediately is managing their expectations. I feel we are witnessing a failure of customer education and expectation management more than anything else.
(Of course there are just some whiny jerks out there, so I'm not implying that every complaint needs the above attention. But these complaint threads seem a bit out of control.)
Last edited: