Because the pickpockets know that there’s a blind spot!
- Fixed time alotted for guests: This time looks like it is adjusted based on the size of the zoo. I currently have 8 exhibits and I just added the 4th habitat and the allotted time seems to be less than 30 min, maybe 25 min.
- Running out of time to see the animals when all they do is visit shops: We only know that they visit tons of shops, but do they actually make a purchase everywhere? Can you check in their purchase history if they actually bought something at all the shops?
My current theory is that they are thirsty and/or hungry and go to a shop where there’s a long line. And they don’t buy anything, maybe even after waiting in line for a specified length before giving up. Or maybe the vendor goes on a break right before it’s their turn and there is no replacement vendor. So they walk to the next shop, where there’s a long line. And the process repeats until they run out of time to see the animals.
That would make sense, wouldn’t it?
ETA: This seems indeed to be the cause for guests leaving before having seem their animal. I only has one food court initially in my small zoo, but already lots of guests and long lines at the shops. After building a second food court, I haven’t seem a single guests having to leave before seeing the animal they came to see. My refunds have gone down from around 15,000 to 2-300.
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