I was bored so I submitted an issue for broken cosmetics that irk me... and the Issue tracker is broken

[ferus]

Anyone want to sign in to the horrible useless god forsaken Issue tracker and give it some confirmations as soon as the Issue tracker itself is fixed?
This is what I got with my first issue:

The issue is there...

Except it's not loading...

@sallymorganmoore Please, how are we supposed to report bugs now?

 

[ferus]

All I wanted to get some confirmations about broken cosmetics on helmets and ship kits and now I can't even do that:

• Scavenger helmets are all white instead of appropriate colour.
• Asp hazard kit does not reflect the livery of the ship - it is always "worn out" instead of decaying progressively as the rest of the ship.

 

[Ian Doncaster]

Except it's not loading...

If you use the wrong web browser to report bugs, then it doesn't display a compulsory field at step 3, lets you proceed to step 4 and final submission anyway, then trashes the report. This has been the case for well over a year and mentioned regularly on the forums, so it can be assumed that Frontier are either unable or unwilling to fix it.

You might be able to work around this by using a different web browser - you'll know if it's working because more fields asking about your hardware will appear at step 3 - but for a bug like this where it would be tough to get 10 confirmations even if you could report it, mentioning it on the forum is probably more likely to get results.

 

[zimms]

One more thing, do we know these helmets aren't working as intended. The color might not refer to the actual color of the helmet, but the color of the whole set i.e. the helmet of the Sand Scavenger set could be meant to be white.

 

[Neilski]

If you use the wrong web browser to report bugs, then it doesn't display a compulsory field at step 3, lets you proceed to step 4 and final submission anyway, then trashes the report. This has been the case for well over a year and mentioned regularly on the forums, so it can be assumed that Frontier are either unable or unwilling to fix it.

 

[ferus]

One more thing, do we know these helmets aren't working as intended. The color might not refer to the actual color of the helmet, but the color of the whole set i.e. the helmet of the Sand Scavenger set could be meant to be white.

Yes, we know they are not working. Every other piece of these cosmetic sets does have its own respective colour and they had it up until around update 11 I think.

 

[ferus]

If you use the wrong web browser to report bugs, then it doesn't display a compulsory field at step 3, lets you proceed to step 4 and final submission anyway, then trashes the report. This has been the case for well over a year and mentioned regularly on the forums, so it can be assumed that Frontier are either unable or unwilling to fix it.

You might be able to work around this by using a different web browser - you'll know if it's working because more fields asking about your hardware will appear at step 3 - but for a bug like this where it would be tough to get 10 confirmations even if you could report it, mentioning it on the forum is probably more likely to get results.

Ah, thanks for the info. Even though it's not what I wanted to hear

I have been using Edge for a long time and I am sure I successfully submitted a few issues in the past. I always came here and asked for confirmations afterwards... although the only difference was that the issue did not "expire", it was just completely ignored by FDev.
But I guess this is the proverbial "it" from my side I am not going to install several browsers just so I can submit bugs that have a very little chance to be fixed anyway.
I only submitted this one because I was bored on a long supercruise flight...

White helmets and borked liveries here we go!

 

[Kimosabe_X]

About the hazard kit. That seems to be not only an issue with the ASP kit as the one on my Krait Mk II also looks worn now and can't be repaired any more.
And I'm pretty sure that was still possible at least around christmas (the Hutton parcel run...)

 

[Ian Doncaster]

This is the bit which goes missing. If you can't see it, don't bother continuing with the report.

I have been using Edge for a long time and I am sure I successfully submitted a few issues in the past.

Interestingly, my working screenshot above was taken in Edge, and it's Firefox it doesn't work for me in. It may not even be the browser itself but something more specific in terms of configuration.

 

[ferus]

This is the bit which goes missing. If you can't see it, don't bother continuing with the report.

Interestingly, my working screenshot above was taken in Edge, and it's Firefox it doesn't work for me in. It may not even be the browser itself but something more specific in terms of configuration.

Yep, didn't see that portion of the screen this time.
I tried my luck once more and it was the same.

 

[Ozric]

Anyone want to sign in to the horrible useless god forsaken Issue tracker and give it some confirmations as soon as the Issue tracker itself is fixed?
This is what I got with my first issue:

The issue is there...
View attachment 348583

Except it's not loading...
View attachment 348584

@sallymorganmoore Please, how are we supposed to report bugs now?

I raised an issue for the Scoundrel outfits not looking correct on different types of suits.

Issue Tracker

issues.frontierstore.net

It obviously expired when they did a mass manual cleanup because it didn't get 10 confirmations. It's still a bug. There are so many like the FX flight suit doesn't have the Gold stripes on it in 4.0. The Wireframe Coriolis Bobblehead is bright White, not Metallic in 4.0. The list is comprehensive, and entirely pointless in reporting.

Issue Tracker

issues.frontierstore.net

That is certainly what it feels like, and I have created 90 issues since the tracker was forced upon us, and also raised multiple bugs for the tracker itself only a couple of which have been fixed. (my real job is QA ) Just over Two years ago we were told the Issue Tracker was going to be looked at, Arf said it was high on his list of things to do in the new year (2021). And then a few months into 2021 we were told that there was going to be a communication about it in a couple of weeks. That never happened, it's not been addressed since, and November 2021 was the last time we had a regular report on the Issues on the Tracker.

This is the bit which goes missing. If you can't see it, don't bother continuing with the report.

Interestingly, my working screenshot above was taken in Edge, and it's Firefox it doesn't work for me in. It may not even be the browser itself but something more specific in terms of configuration.

I believe I can tell you why that bit sometimes goes missing I raised it as an issue two years ago

Report issues using the Issue Tracker

There is any way at the issue tracker to report an exploit on a private way? Raise a ticket with Frontier Support: https://customersupport.frontier.co.uk/hc/en-us/articles/360011818720-How-do-I-report-another-player-in-game-on-PC-

forums.frontier.co.uk

One way it could happen is editing the Title on the page where it checks for similar issues.

 

[ferus]

I raised an issue for the Scoundrel outfits not looking correct on different types of suits.

Issue Tracker

issues.frontierstore.net

It obviously expired when they did a mass manual cleanup because it didn't get 10 confirmations. It's still a bug. There are so many like the FX flight suit doesn't have the Gold stripes on it in 4.0. The Wireframe Coriolis Bobblehead is bright White, not Metallic in 4.0. The list is comprehensive, and entirely pointless in reporting.

Issue Tracker

issues.frontierstore.net

That is certainly what it feels like, and I have created 90 issues since the tracker was forced upon us, and also raised multiple bugs for the tracker itself only a couple of which have been fixed. (my real job is QA ) Just over Two years ago we were told the Issue Tracker was going to be looked at, Arf said it was high on his list of things to do in the new year (2021). And then a few months into 2021 we were told that there was going to be a communication about it in a couple of weeks. That never happened, it's not been addressed since, and November 2021 was the last time we had a regular report on the Issues on the Tracker.



I believe I can tell you why that bit sometimes goes missing I raised it as an issue two years ago

Report issues using the Issue Tracker

There is any way at the issue tracker to report an exploit on a private way? Raise a ticket with Frontier Support: https://customersupport.frontier.co.uk/hc/en-us/articles/360011818720-How-do-I-report-another-player-in-game-on-PC-

forums.frontier.co.uk

One way it could happen is editing the Title on the page where it checks for similar issues.

Wow, I did not need to see that There goes my last will of trying to report something... anything. I mean I knew Issue tracker is a mess for a long time now but knowing and seeing specific issues raised are two different things

But well done you and thanks for your patience and effort - even though it rarely lead somewhere (but that is on FDev).
Unfortunately, CMs seem to have abandoned the forums as well so there really isn't much players can do right now. I guess "it is what it is" is the best way to describe ED and its support.

 

[Ian Doncaster]

One way it could happen is editing the Title on the page where it checks for similar issues.

That isn't what I did when checking that the bug was still there today - I just went straight through stage 2 without changing anything - but I can certainly believe that would also set it off.

 

[photomankc]

The "issue tracker" can't be anything other than us being trolled at this point.

 

[Unknown Zombie]

Right. I don't even report issues when they crop up anymore; it's not worth the frustration.

The issue tracker is actively hostile toward any end user, be that a person writing a report or simply a person trying to browse the reports which are already there.

 

[Greasetrap42]

IMO the issue tracker should be discontinued.

• It does little but frustrate customers trying to use it. Whether it is with entering an issue report, searching for issue reports, or seeing that their valid issue gets disregarded. It doesn't take a user very long to determine that using it is a complete waste of their time.
• The tracker itself discredits Frontier as a software company. If the issue tracker software package has significant bugs that can't/won't be fixed, what is the point in submitting issues/bugs at all? It makes no sense.
• There are claims that the issue tracker did assist FDev in resolving bugs. Really? I don't buy it. The fact that some game issues get resolved does NOT mean that the issue tracker was a contributing factor. Obviously Frontier is well aware of many game issues and has their own internal todo lists. The fact that some of these items are also captured as items submitted in the issue tracker is not coincidence.... they are obvious issues that are apparent to anybody playing the game.... or a software QA person.

I do see a benifit to the concept of an issue tracker for customers to enter reports. But not like this. Not when all it does is anger users. A software company should be embarrased by both the buggy app and how poorly the reports being submitted are handled.

 

[Unknown Zombie]

IMO the issue tracker should be discontinued.

• It does little but frustrate customers trying to use it. Whether it is with entering an issue report, searching for issue reports, or seeing that their valid issue gets disregarded. It doesn't take a user very long to determine that using it is a complete waste of their time.
• The tracker itself discredits Frontier as a software company. If the issue tracker software package has significant bugs that can't/won't be fixed, what is the point in submitting issues/bugs at all? It makes no sense.
• There are claims that the issue tracker did assist FDev in resolving bugs. Really? I don't buy it. The fact that some game issues get resolved does NOT mean that the issue tracker was a contributing factor. Obviously Frontier is well aware of many game issues and has their own internal todo lists. The fact that some of these items are also captured as items submitted in the issue tracker is not coincidence.... they are obvious issues that are apparent to anybody playing the game.... or a software QA person.

I do see a benifit to the concept of an issue tracker for customers to enter reports. But not like this. Not when all it does is anger users. A software company should be embarrased by both the buggy app and how poorly the reports being submitted are handled.

The thing is, before the issue tracker, bug reports were made in a "Bug Reporting" section of the forums. It felt like a much better process for both the reporter and observers. How sad is it when you can say that a company's purpose-built software for reporting issues feels like a worse experience than using a specialized section of a general discussion forum that was jury-rigged to perform the task?

But, at the end of the day, I will continue to believe in my conspiratorial notion that the move to this issue tracking software was not made with the intention of better reporting and tracking, but the exact opposite, and instead intended to stymie the generation of reports. It's the only explanation why something so objectively "bad" can still continue to be used for years, even after acknowledgements from Frontier confirming as to just how "bad" it is known to be.

 

[photomankc]

But, at the end of the day, I will continue to believe in my conspiratorial notion that the move to this issue tracking software was not made with the intention of better reporting and tracking, but the exact opposite, and instead intended to stymie the generation of reports. It's the only explanation why something so objectively "bad" can still continue to be used for years, even after acknowledgements from Frontier confirming as to just how "bad" it is known to be.

Thart's where I am. It's been acknowledged as broken and not working well which can be understood and lived with for short periods, but the fact that it's been this bad for the entire 5 years I've been involved in the game tells me it's intentional. They want a lot of reported issues to evaporate for reporting purposes.

 

[Ian Doncaster]

They want a lot of reported issues to evaporate for reporting purposes.

It isn't even a good tool for doing that.

• The default views include closed issues, so even when they do resolve bugs they don't get credit for it
• The confirmation and voting processes actively encourage players to draw further attention to any bugs they do report, and the confirmation threshold is too low to actually prevent reporting.
• In the absence of a convincing bug tracker, people will just mention the bugs in public anyway

Sure, in theory, it means fewer user-reported bugs make it onto some internal list ... but if they wanted to minimise that number, the much easier solution would have been to keep the previous bug reporting forums and never read them, or stick up a simple one-step web form that doesn't actually save the data anywhere and call it a day.

I think it would be more accurate to say that Frontier doesn't care about bug reports (below critical level ones they don't need a tracker to find out about, anyway), and that includes not caring enough to put up a convincing facade.

 

[Neilski]

I think it would be more accurate to say that Frontier doesn't care about bug reports (below critical level ones they don't need a tracker to find out about, anyway), and that includes not caring enough to put up a convincing facade.

Agreed on that, sadly, and the above comment by @Greasetrap42 that the (shambles that is the) tracker discredits FD.
Frankly, it's disgraceful.