Email them back and explain. Either they have logs to show you downloaded the game/ logs showing you activating the game or they've made a mistake. I suspect they're pretty inundated.
No Single Player offline Mode then?
- Thread starter Brandon31
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It's the other reason I didn't ask for a refund.
1) There are still times where I can play, they're significantly less than the days I can't play. I mean, to justify always online for me we're talking the X-K games at €5 bin at Steam.
2) I rather avoid the aggrivation of being denied a refund.
They have my money, they can keep it. They just won't get any more. As in Nevermore. Right up there with:
Maxis
Bungie
1c publishers
Askaron
Lionhead
And that publisher of stupid german simulators who'se name I don't even want to mention anymore.
And that's exactly where I call manure. They salvaged the Kickstarter with the off-line promise, looking back in history and nowhere did they communicate that the offline was posing problems to them, until the last update before Gamma:
1) in 3 days you can't buy in anymore.
2) Gamma will be closed to everyone but us.
Up on till that moment, Frontier was happily pocketting money from people chosing Elite over Star Citizen. I can even prove this, see my order-statement from Frontier:
Less than a week later, my reason for buying Elite isn't there anymore. (I'm not refunding though, because there's still enough days in the year to play online, but they pale in comparison to the days that I don't have access to the internet.)
So for two years, FD was happily coding away, never seeing the need to throttle development, chasing Braben's mad grand scheme of wasting a lot of people's time and money. Nowhere in those two years they had any need to communicate any problem regarding the offline, right up until the point where they couldn't keep silent on the issue anymore, because somehow they seem to realise that if they'd go public with no offline on releaseday, they would really be in the hurtlocker. All that without realising that if the press start putting a magnifying glass over the entire process, it will never ever go away.
Also, it is worth noting that in the general forum, an offline is in thread was going strong, with a moderator confirming time and time not to worry, without FD doing anything to inform the moderator of that the plans had changed. Based on that thread and the information I had gathered already, (Yes, I checked the forums to see if "buy our game nao!!" storefornt talk was still valid), I pulled the trigger.
If FD really had these huge problem with the offline, they would've communicated it sooner. Changes in code don't just happen and for code to change this dramatically many inhouse compile-turns have been done. Offline has been dropped much earlier than last friday. Last friday was just the point where they decided to tell us. Up on till then, they were laughing all the way to the bank.
I agree. However, after giving it a lot of thought and reading a majority of this thread, I now believe I am going to seek a refund. I didn't back them in KS because back when I had checked into it, and there was no talk of offline play at that point. Thankfully, I was unaware of DB's later statements apparently affirming support for offline play as had I known, I might have been inclined to back them on KS instead of buying the the beta later. I would not have backed a solo online model then, nor would I now. This is now definately not the game I wanted or was hoping for, so I have to ask myself, why settle since I was clearly told at the time of purchase that I would be getting offline play?
What did he say? The other thread moves way too fast to keep track, sorry
Applied earlier to get a refund on the Lifetime Expansion Pack which was bought from the shop. This is what I said in my 'reasons':
""I pledged on Elite Dangerous' kickstarter because of the promise of an offline mode. I also bought the Elite: Dangerous - Lifetime Expansion Pass based on the original offline mode promise.
Since it has now been officially confirmed that offline mode is no longer an option, I wish to cancel my order and receive a full refund.
Thanking you""
This is what I got back:
""Hello,
Kickstarter pledges are an investment into a project, with the understanding that elements of the initial pitch may change or be removed as development progresses.
The cancellations and returns policy on our site states that pledges are non-refundable, so I cannot offer you a refund on this purchase.
I’m sorry that we cannot assist you further in this instance.
Sincerely,
Support ""
I opened a second ticket and said THIS:
""The above order number refers to the Elite: Dangerous - Lifetime Expansion Pass ... NOT My Kickstarter Pledge. That is a DIFFERENT order number entirely. The Elite: Dangerous - Lifetime Expansion Pass was bought from your shop
I am fully aware that I can not cancel my kickstarter pledge. I WISH TO CANCEL MY Elite: Dangerous - Lifetime Expansion Pass WHICH I BOUGHT FROM YOUR SHOP and get a REFUND.
Thank you""
Must admit... I'm currently slightly on the angry side with this whole thing!!
""I pledged on Elite Dangerous' kickstarter because of the promise of an offline mode. I also bought the Elite: Dangerous - Lifetime Expansion Pass based on the original offline mode promise.
Since it has now been officially confirmed that offline mode is no longer an option, I wish to cancel my order and receive a full refund.
Thanking you""
This is what I got back:
""Hello,
Kickstarter pledges are an investment into a project, with the understanding that elements of the initial pitch may change or be removed as development progresses.
The cancellations and returns policy on our site states that pledges are non-refundable, so I cannot offer you a refund on this purchase.
I’m sorry that we cannot assist you further in this instance.
Sincerely,
Support ""
I opened a second ticket and said THIS:
""The above order number refers to the Elite: Dangerous - Lifetime Expansion Pass ... NOT My Kickstarter Pledge. That is a DIFFERENT order number entirely. The Elite: Dangerous - Lifetime Expansion Pass was bought from your shop
I am fully aware that I can not cancel my kickstarter pledge. I WISH TO CANCEL MY Elite: Dangerous - Lifetime Expansion Pass WHICH I BOUGHT FROM YOUR SHOP and get a REFUND.
Thank you""
Must admit... I'm currently slightly on the angry side with this whole thing!!
DB just copy pasted previous answers on offline issue. And ignored all questions, suggestions and arguments. They also ignore DRM issue. Very sad policy, indeed. And as usuall, they are pretending nothing happened and chit chat about future Anaconda skins. And with all this news about denied refunds, this really leaves a a bad taste...very bad taste....
It all depends on how many hours you can sink in the online, I reckon. I think I can still work in enought time to make the purchase worthwhile, but further money from me is out of the question. They won't get any more out of me than this. Not that it will hurt Frontier if I keep my money to myself, but luckily, where I choose to drop my cash is still my prerogative to decide upon.
He said the S word! So many people said they wanted to here(read) him saying it. He did.
"We have no intention of taking the servers down, but I understand what you are getting at. We plan to archive the game from time to time (ie matching client and servers and game world state), and would release such an archive if the servers were to come down. That would also address the issue of how you preserve an online game for the future, from the whole 'retro' perspective."
In before "we felt that improving the Bootcamp experience made a separate Mac version obsolete"
It is unfortunate. Some people just don't want to play online, and it wouldn't have hurt to give the option, even if it was a limited and static option. Some people are okay with that, so why not give them the choice?
The big problem is: lack of internet means you can't play (sometimes the ISP goes down), but most importantly, what happens if FD have to take the servers down for whatever reason? This means that our game is effectively limited in its life expectancy - we can only play it while Frontier continue to support it. Are we going to be able to play this game in 5 years time? 10 years? 20 years?
The big problem is: lack of internet means you can't play (sometimes the ISP goes down), but most importantly, what happens if FD have to take the servers down for whatever reason? This means that our game is effectively limited in its life expectancy - we can only play it while Frontier continue to support it. Are we going to be able to play this game in 5 years time? 10 years? 20 years?
This is extremely disappointing. It also seems to be a direct breach of their own terms. As far as I'm concerned I have not been provided with the download for Elite Dangerous. The beta is not the same as the finished game. Frankly I would be disputing their right not to refund me even the extra £15 beta access price. There should be no question regarding the digital preorder it self.
So any goodwill they might of generated with DBs impromptu q&a session (not that he said anything new really) has just been utterly lost.. Great timing guys... really great...
Excellent, thanks
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