News Horizons and 1.5 launch - Servers offline

Everyone who started "Elite: Dangerous Horizons Beta 2.0" in the launcher ... If you were jumping through Hyperspace or had mission running or cargo worth of 20 MCr ... It doesn´t matter.



You should start in Horizons (NON BETA) there, where you left Elite: Dangerous (NON BETA)


Fox

Ahem....

You mean: "Horizons: Early Access", right?
 
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A more realistic break down of todays upgrade schedule hehehehe :) :

8am (servers go offline for upgrade)

4pm (servers come online for upgrade)

4.01pm (servers crash due to overloaded bandwidth from players downloading all at once)

4.05pm (the forums explode in anger and bug reports that its not working)

4.10pm (the devs put out the word that they are working on the problem)

8pm (game pretty much downloading now the bottleneck has been unclogged on the server)

8.25pm *gotta take into acount downloading time* (the forums explode AGAIN! as the ingame servers have now crash because of shear overload of players)

8:30pm (the moderators put out a calming message that its been noted and to be patient *as the Devs at this point have gone home for the day*)

*time passes* (sporadic forum posts over night of it working for some and not for others)

11am (servers go offline for an update patch to fix the problems encountered before)

4pm (everything up and running and back to the game YAY!)

You forgot:
2pm - Commander Thrust from Bradford has been playing for several hours, has landed on many planets and is having a lovely time
:)
 
There were still some bugs this weekend per riding around in the SRV and suddenly my ship disappears with no recall ship option. The only way out was to destroy the SRV and the game reset back in space in my ship above the planet less the SRV. I went to compose a ticket but then per the forum many other players beat me to it. If it occurs after the official release I'll be sure to let FD know.
 
There were still some bugs this weekend per riding around in the SRV and suddenly my ship disappears with no recall ship option. The only way out was to destroy the SRV and the game reset back in space in my ship above the planet less the SRV. I went to compose a ticket but then per the forum many other players beat me to it. If it occurs after the official release I'll be sure to let FD know.

Suggest it might be wise to "test drive" the SRV, and get your planet landing training done, in a Sidewinder .. BEFORE risking your best ship! Falcon De Lacy might be a reputable ship manufacturer but don't risk YOUR LIFE on a maker's warranty and their word alone! :D
 
Huh. I don't remember the newsletter mentioning an exact time when the servers would be going down, just a date. In any case, there was no in-game warning that the servers would be coming down (in case you weren't aware). Apparently it caught several people by surprise.

I've just read the newsletter again and in fairness Zac it does not say at what time the servers will be going down.

It's not in last week's newsletter - that only mentions the promo activities. I think FD assume all players are avid forum readers and have experience of past major version releases. With the success of the game, though, this isn't true.

I'd suggest the following release operations comms plan:

1) Paragraph in newsletter the week before. describing server shutdown time, probable duration, effects on player game state. This is the most important need to know stuff that will clog the forums and support channels.
2) Explain when all release-linked in-game items will become available (skins, ships, bobbleheads). Give a hint in which systems location-dependent in-game items will be available to purchase. This helps customers feel good about their entitlements.
3) BIG FAT ARTICLE HIGHLIGHTED LAUNCHER linking to community.ed.com page containing the above information online one week before predicted release date. This is so nobody can say they didn't see it.
4) One week before predicted release date: BB mission generator starts to cull any generated missions that would extend over the release window, so players never see these.
5) In-game fiction Galnet article referring to new features one week in advance.
6) In-game server message referring to launcher for more details. Last line of defense.

Oh, and while I have your attention, please do something to promote full-price Horizons based on the rest of the season's planned features to new customers. Only committed community members really know what is coming, and we have probably already pre-ordered or have the lifetime expansion passes.

The iceberg that is the 80% of the content coming after Planetary Landings gets half a sentence on the product's store page, new customers aren't aware of the season reveals during the summer games trade shows, so to them, the product looks like it's a driving around expansion overpriced by 400%.
 
It says "beta" on the button I press to run it, so I'm going to be crazy like a fox and call it "beta".

You're free to refer to it as An Anticipated Access all you like.

But I'm calling it "beta". Because it's shorter, and people know roughly what I'm talking about when I say it. :)

This is the point : ppl are calling it a beta to excuse problems but if it was a beta, we should have been able to access it for free. Since we paid, calling it a beta is abusive.

I am not tricking words here, it is imho very important to understand it. We shouldn't have to suffer bugs for something we paid with the only answer from devs (and even other players) : it is a beta, live with it !

And I prefer not talking about all those guys saying "THANK YOU, I LOVE YOU" because Frontier provided us what we paid for, this is beyond stupidity...I would LOVE to ear this when I'm at work, my colleagues could even applaud me, can't they ?
 
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