“Hi guys,
My Son's name is (Redacted) and his character name is very imaginatively (Redacted) (kids lol)
I know you have procedures you must follow, however, prior to my son having access to his account suspended he had not played in a long while.
OK, my rant
Firstly, I'd like to start with the fact my son is in the Autism spectrum... you are punishing an autistic boy for things that were out of his control.
I finally talked my son into joining me on the Distant Worlds Expedition, as usual he left it rather late to begin preparation. When he tried to log back into his account his ship type and location was not what he had remembered. I suggested he change his password in the event that his account had been compromised, and further he should change his email password and force every system currently logged into his web mail to be logged out, which he did.
To assist him to make enough money in the time we had left to buy an Anaconda and outfit in time for the expedition we began a nightly (our time) routine of swapping cargo from my ship to his. If you check our game activity, you will see they match up. I also have video showing this activity. If you want video, I can upload this. Is this method of transferring credits not allowed?
what I am asking is, without being told any details of his account or current progress in your investigation.... Should someone’s child (autistic or not) be punished for having his account hacked? Should someone be punished for others misdeeds? Is the transfer of cargo between players not allowed? If so all player pirates should be banned from the game also!
Now my son is roughly one week behind on the expedition and may never catch up, I am also told by my son that you have changed his location in game so he has may have to travel again, and I am not clear on the details.... you may have also reverted his ship to an earlier point in game play... If so I want all my credits back! I gave him enough money via cargo transfer to buy an anaconda outright, plus equipment. If you have removed his ship, we will have to meet back in the bubble, spend days transferring cargo and this will also mean I will have to sell my ship to afford this to happen.
Basically, you have effectively punished my son for having his account stolen, possibly removed many millions of credits from my game, and ended our participation in the expedition.
I understand that you have protocol to follow, but these may need reviewing, or at least expedited somewhat.
This may be the push we needed to move on to another game, shame I already bought the lifetime expansion pack lol”