News Insurance Reimbursements & Revivals

The first round of reimbursement was because of the Skynet bug where NPCs would have game-breaking overpowered weapons that were never intended. Instead of figuring out exactly who might have been hit by these weapons, they simply refunded everyone during that time period.
The second round of reimbursement was because they found a second bug that was allowing NPCs to turn too quickly at low speed, which was why players were seeing Anacondas outmaneuver much smaller ships when this shouldn't have been possible. Instead of trying to figure out how much of an impact this might have had in any given case again they simply refunded everyone who was killed during that time period.
There's a big difference between predictable, measured risks based on what we know of NPC performance and bugs that break the game. FD has not generally given out refunds when players have taken risks or made mistakes that have turned out badly for them. They are, however, quite willing to reimburse players who die through no fault of their own as a result of game bugs. In the past this has been done on a case by case basis, for example, when players were griefed by station defences from their PD systems hitting the station, but in those cases you had to submit a specific ticket that was investigated. I did lost my Asp twice during that period and got one of them reimbursed as it was clearly a griefing exploit. For them to individually investigate the last month of ship losses to determine exactly when an NPC weapon bug or turn rate bug was the main cause of player death would take them far too long. It's much faster and easier to assume that if the NPCs ships were overpowered due to weapon or turn rate bugs that it wasn't a fair fight for commanders, hence the very welcome set of refunds.

Well said. +1 rep
 
Good morning everyone,

I know this morning has been one filled with a lot of information from the change log to the NPC AI changes, but there’s more thing that you will want to be aware of! We will be running another set insurance reimbursements and revivals on destroyed ships once the new update version is live of the server. This is part of the ongoing work to address the concerns regarding NPC AI.

Keep in mind, this applies to both Xbox One and PC platforms which will apply to insurance payouts between 3-June – 22-June. Additionally, any CMDRs whose ships were destroyed and did not continue with the rebuy will be revived free of charge. The reimbursements and revives will be automatic and should be completed a few hours after the update is live on the servers.

As always, if you have any questions please do not hesitate to ask.

Just out of curiosity, my python got destroyed during said timeframe but it didn't get revived. Is it because I didn't post a ticket? (Sorry for noobish question)
 
Good morning everyone,

I know this morning has been one filled with a lot of information from the change log to the NPC AI changes, but there’s more thing that you will want to be aware of! We will be running another set insurance reimbursements and revivals on destroyed ships once the new update version is live of the server. This is part of the ongoing work to address the concerns regarding NPC AI.

Keep in mind, this applies to both Xbox One and PC platforms which will apply to insurance payouts between 3-June – 22-June. Additionally, any CMDRs whose ships were destroyed and did not continue with the rebuy will be revived free of charge. The reimbursements and revives will be automatic and should be completed a few hours after the update is live on the servers.

As always, if you have any questions please do not hesitate to ask.

Just received refunds - between a lost Anaconda and a lost Corvette, the refund was about $30M credits. THANK YOU THANK YOU THANK YOU!!!! [yesnod]
 
Kon'nichi Wa CMDR's

I too lost a fairly nicely kitted out Cobra Mk III, during that period and have only received a 6th of my total outlay so far. I spent some of that kitting out the basic Sidewinder, if I'd known I'd be getting a Cobra Mk III, back I'd have saved the money for replacing some of the gear in the Cobra. So how do we go about getting our ships back.

Domo arigato
 
I still cannot see any reimbursed credits.
Does it Appear in a Message ?
I am completely unsure how many of the dozens of deaths and insurance payouts are due to Overly Aggressive NPC Behaviour, Ridiculous firepower of said NPCs or just not being able to keep up with their new found manouvreability.
In fact twice I lost my anaconda as a direct consequence of battle damage from these encounters (loss of cockpit and did not get back to station in time) etc.
How would the system know this and calculate a payout ? Not to mention where do we see this amount ?

Regards

Hatchepsut
 
Not sure if i should contact support or here. I ranked up on feds and i got a message saying ive been promoted to warrant officer but now im only a mid shipman?? Not saying anything bad about anything but wth happened there? Lol i play on xboxone GT elitejesus93
 
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While it was nice to get the rebuys back, it still didn't help really with the money lost from cargo / missions.

Being this cost me about 30mil, over 7 hours of my time, that was one of the least fun experiences I've had in this game, or most any other and Support actually said to me 'here's 1.5 rebuys for your trouble - but get good', it's kinda... sad and lacking.
 
While it was nice to get the rebuys back, it still didn't help really with the money lost from cargo / missions.

Being this cost me about 30mil, over 7 hours of my time, that was one of the least fun experiences I've had in this game, or most any other and Support actually said to me 'here's 1.5 rebuys for your trouble - but get good', it's kinda... sad and lacking.

I think that they should at least reimburse for cargo. I submitted a ticket to get reimbursed for the 6M CR I lost when I lost my T9.

I also lost a lot of unsold explorer data and bounties, it would be nice to get that back, but I do not ever expect to see it. I do want the 6M CR for lost cargo back though.
 
Just saw this thread..

What is counted in this? A little over a week ago, maybe two, I had a situation where I was getting killed within seconds of entering a mission based conflict zone where all AI ships would leave whatever they were already targeting and swarm me in seconds.. I gave up after losing all my ships and money I did have. Does this count?
 
I'm on the Xbox one and I've not received any reimbursements - can this be looked into ? Gamer tag is "No 1 Richy" . I posted at the time in another part of the forum, https://forums.frontier.co.uk/showthread.php/263525-Graphical-Glitches-Horizons-Content-Crashing

As posted on the 1tth June, " 9 insurance claims in 6 months, 13 insurance claims in two weeks. ". Sadly I can't remember the full details, certainly a well-equipped mk3 cobra on a number of occasions, possibly a fully-equipped Asp explorer (and the claims forced me to mine in a cobra again, but rightfully I can't remember that kind of fine detail). At the time I quoted "I reckon I've lost 4.5 million to insurance about 2 million of cargo", that definitely would have been right at the time though.

Kind regards,
 
I'm on the Xbox one and I've not received any reimbursements - can this be looked into ? Gamer tag is "No 1 Richy" . I posted at the time in another part of the forum, https://forums.frontier.co.uk/showthread.php/263525-Graphical-Glitches-Horizons-Content-Crashing

As posted on the 1tth June, " 9 insurance claims in 6 months, 13 insurance claims in two weeks. ". Sadly I can't remember the full details, certainly a well-equipped mk3 cobra on a number of occasions, possibly a fully-equipped Asp explorer (and the claims forced me to mine in a cobra again, but rightfully I can't remember that kind of fine detail). At the time I quoted "I reckon I've lost 4.5 million to insurance about 2 million of cargo", that definitely would have been right at the time though.

Kind regards,
I'm not sure Xbox players got the reimbursement, as (depending on the date when 2.1 was released on Xbox, I'm not sure one that) the super-weapons bug and the balance passes might've been through before that release, and subsequently added to the first 2.1 version that made it to Xbox.
Edit: Nevermind. Re-read the original reimbursement explanation. If you haven't received the money back I'd submit a ticket to support.
 
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I'm not sure Xbox players got the reimbursement, as (depending on the date when 2.1 was released on Xbox, I'm not sure one that) the super-weapons bug and the balance passes might've been through before that release, and subsequently added to the first 2.1 version that made it to Xbox.
Edit: Nevermind. Re-read the original reimbursement explanation. If you haven't received the money back I'd submit a ticket to support.

It didn't come through particularly quickly but we got some stuff back (on the XBox): I lost an Asp Explorer I'd picked up and equipped as a mission got changed and I couldn't land my Type-7 at the destination (thanks for that BTW, hope that nicety has been fixed). Ran the mission, came back and went back to "home" at which point got nixed, rapidly and more than once, in the Asp. So, a few insurance claims but no sweat as I had a few mil in the bank. Decided to get back in the "slug" (T7 very nicely kitted out) to build up the credits and whadya know? Blammo! My nice home shuttle run suddenly turns into FDL alley and the T7 is in bits. Hmmm... insurance just covered it, time to run safe cargo and go bland. FDL vaporisation again, not enough cash to rebuy the hull, let alone the kit or the 1.5M of cargo on board. Not only that but back to Trevithick Dock with 1000Cr in a Sidey! My Asp? Nah, still in my "home" system. My Cobra 3 with its go-faster kit and beefed-up angry mode? Altair, just where I left it, along with a nicely kitted Sidewinder. There was even a Viper IV at Gunnovale that I'd never gotten around to picking up. Anyway, a while later my balance suddenly jumps to something like 3M credits so I guess that was the insurance stuff being refunded, in part anyway (minus all the cargo of course). However, no outright ship losses have been made good: 17M+ for a T7... which was the truck I was trying to make money in getting to a passenger carrier for the Guardians release (as it turns out).

So, I guess I'd best go find out what these ticket things are as well. I've just seen a picture of the Beluga and well... it's gonna cost and I ain't getting that sort of cash in the Transit (aka T6) anytime soon.
 
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