Should Support Occasionally Say No To Reimbursement?
- Thread starter shadragon
- Start date
WE are Human, we goof up or otherwise get in trouble. We are Human, we are compassionate. When those two things meet up we help others out. That is our nature. As I've said else where in this thread, I think support wing are fair but not too kind. There was a time where by I admittedly chanced my arm and asked them for extra materials on my reinstatement, they very politely intimated that they were only prepared to go so far and I was being cheeky asking for more than. I knew I was being slightly cheeky asking for the materials for those extra rolls, but I'm west coast Scottish, "No cheek, no chance..." is a saying where I grew up.
I cannot fault them, they are IMHO right on the money with their thresholds, they are neither Mother Theresa not Ebenezer Scrooge, and always a pleasure to deal with.
I cannot fault them, they are IMHO right on the money with their thresholds, they are neither Mother Theresa not Ebenezer Scrooge, and always a pleasure to deal with.
Paige Harvey
P
Hey there guys,
We've previously addressed this question on Reddit but I'm happy to answer it here for you!
So, rebuys/reimbursements aren't returned to a player every time, instead, this is done on a case-by-case basis depending on the circumstances. CMDR Sticks has said:
"New player, who just slammed into the side of a station and lost everything? We'd likely help. Wrecked a Cutter with no rebuy, but you've never asked for anything before? We may help. Getting destroyed in a CZ because you keep trying to fight four enemy ships at once in a Hauler? We'll almost certainly decline the request but would offer some tips on how to improve your survival chances."
I hope this helps clarify our position for you
We've previously addressed this question on Reddit but I'm happy to answer it here for you!
So, rebuys/reimbursements aren't returned to a player every time, instead, this is done on a case-by-case basis depending on the circumstances. CMDR Sticks has said:
"New player, who just slammed into the side of a station and lost everything? We'd likely help. Wrecked a Cutter with no rebuy, but you've never asked for anything before? We may help. Getting destroyed in a CZ because you keep trying to fight four enemy ships at once in a Hauler? We'll almost certainly decline the request but would offer some tips on how to improve your survival chances."
I hope this helps clarify our position for you
Made both my claims for credit reimbursed due to fighting the program bugs not the game play:
1. Large ship's thursters being powered off when taking off from engineer base (Known issue at time), resulting in base killing me.
2. Spin/Rotation inside station going crazy and ship destroyed (Graphic driver issue).
Both requests reimbursed.
But never asked for reimbursed due to PVP or my own mistakes (e.g. pressing boost not landing gear key).
So think it is down to FD and to look at each case, known program bug (YES), own mistakes (NO), PVP (NO) but PVP greff attack (?).
If you CHOOSE to play in open and CHOOSE to visit aliens, CG or engineer, then you run the RISK. Play smart or not in open.
1. Large ship's thursters being powered off when taking off from engineer base (Known issue at time), resulting in base killing me.
2. Spin/Rotation inside station going crazy and ship destroyed (Graphic driver issue).
Both requests reimbursed.
But never asked for reimbursed due to PVP or my own mistakes (e.g. pressing boost not landing gear key).
So think it is down to FD and to look at each case, known program bug (YES), own mistakes (NO), PVP (NO) but PVP greff attack (?).
If you CHOOSE to play in open and CHOOSE to visit aliens, CG or engineer, then you run the RISK. Play smart or not in open.
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See, for me this one should be 'not gonna help ever', I've never had to ask for reimbursement and to be honest it would take a pretty catastrophic bug on FD's side for me to even contemplate doing so. Getting reimbursed when you a) have enough game experience to own/fly a Cutter, b) were dingbat enough to fly without rebuy and c) apparently unable to fly a Cutter just seems wrong in my opinion.
Hey there guys,
We've previously addressed this question on Reddit but I'm happy to answer it here for you!
So, rebuys/reimbursements aren't returned to a player every time, instead, this is done on a case-by-case basis depending on the circumstances. CMDR Sticks has said:
"New player, who just slammed into the side of a station and lost everything? We'd likely help. Wrecked a Cutter with no rebuy, but you've never asked for anything before? We may help. Getting destroyed in a CZ because you keep trying to fight four enemy ships at once in a Hauler? We'll almost certainly decline the request but would offer some tips on how to improve your survival chances."
I hope this helps clarify our position for you
Hmm if you're in the game long enough to be in a Cutter, and decide to fly it without Rebuy on their head be it...No way this should be refunded.
I've never asked for anything so i guess its safe for me to fly my Annie without a rebuy :S.
This. Helping new players is sometimes understandable, you need to hook them in early on after all for them to stick around. But if a veteran wastes 500+ hours and a Cutter with a stupid mistake, it's just their own fault. They're already invested in the game anyway, they're not going to quit.
Why? It's a game. The player was a little excited that they could afford a Cutter, and took a gamble. They lost. It hardly affects any other player if FD give them their Cutter back and say "Don't do it again", but it does mean that the player doesn't rage quit and should understand the consequences in future (when the Cutter wouldn't be replaced).
First thing I did when I bought my Cutter was head to a CZ. Lost it when I started talking to another commander and stopped paying attention. Made me laugh at the time, as it cost me around 40 million total, I think (including lost bounties) - but I had rebuy and took this as a lesson. If I hadn't got rebuy, I doubt I'd have played the game for a very long time afterwards...
E: D has a huge learning curve. More than two years after release, I am still finding out things in the game that I wasn't aware of. FD Support should be generous, and I'm pleased to see that they are.
Does it affect me directly? - no, of course not but that does nor prevent me from believing that stupidity, and carelessness should not be rewarded and/or reimbursed. What is the point of the rebuy screen if, in the example provided, you can just go crying to support when you screw up?
IMO No.
But never say never again
But never say never again
Carelessness isn't being rewarded in the slightest. Ever heard of the phrase "everyone makes mistakes"? Isn't it ok to do something nice for people on occasion? People don't go "crying to support". They contact support if they are significantly impacted and hope support will help. They are very unlikely to do this when they lose a Sidewinder, they are only likely to do this when their loss is significant. As such, compounding negative feelings by responding "serves you right, go away" is not very nice at all.
in my book you are entirely mistaken, if you have a Cutter in this game you, (should), know full well not to fly without a rebuy, you should know how to fly and have experience of a myriad of ships in game and you should be able to suck it up if you screw up, I mean you harp on about phrases ever heard the one about being accountable for you own actions and mistakes? In some cases a 'serves you right' is what is needed for a lesson to be learned, for the noob, not so much, for a game bug, not so much, 'cos you ploughed your cutter into the side of a Coriolis with no rebuy? - damn right.
Obviously. I'm happy that support don't use your book.
I noticed a lot of "should" in your reply... That "should" tell you something.
You hit the nail on the head with your "its a game" comment, and in a game you have to be able to both win and lose, not win and be reimbursed when you lose.
The learning curve in this game is not particularly steep at all imho, and anyone who has a Cutter knows full well that you shouldent fly without rebuy if you dont want to risk losing your stuff.
The game is too hand holdy as it is, Ive figured out that you cannot die in this game unless you choose to, the only challenge in the game is challenges you have to deliberately make for yourself. You cant lose an interdiction, you can fly anywhere without risk or having to check the anarchy systems first which are apparently "dangerous" yet are no more dangerous than high sec ones....Adding a get out of jail free card is the last thing the game needs.
Why? When I play board games with my family, if someone is new to the game and they make a mistake (because they haven't thought things through, not because they don't know the rules), then quite often we'll let them take their move again. They learn more from that than being knocked out at that point and having to sit out for the rest of the game and not join in. Of course, if they make the same mistake a second time, then they don't get that option.
Why do people want other people to be punished? We play games to have fun, yes?
Hey there guys,
We've previously addressed this question on Reddit but I'm happy to answer it here for you!
So, rebuys/reimbursements aren't returned to a player every time, instead, this is done on a case-by-case basis depending on the circumstances. CMDR Sticks has said:
"New player, who just slammed into the side of a station and lost everything? We'd likely help. Wrecked a Cutter with no rebuy, but you've never asked for anything before? We may help. Getting destroyed in a CZ because you keep trying to fight four enemy ships at once in a Hauler? We'll almost certainly decline the request but would offer some tips on how to improve your survival chances."
I hope this helps clarify our position for you
This is clear discrimination against fools and stupid people.
You know you're proving your own point wrong right? We are using the example set by the member of FD staff that a CUTTER being flown WITHOUT rebuy gets a pass. No one flying a Cutter is a beginner, or even nearly a beginner. They have played for a substantial period of time to afford it and even more time to to get the REP to buy it.
Everyone makes mistakes. It is possible to own a Cutter and make a stupid mistake (like fly it without rebuy) - that's why I made the point about the player knowing the rules. Knowing and understanding are two completely different things.
Obviously. I'm happy that support don't use your book.
I noticed a lot of "should" in your reply... That "should" tell you something.
The only thing support reimbursing stupidity tells me is that Frontier are, on occasion, making a mockery of the rules of their game. I mean what do you guys do if you are losing a game of football? - ask for the scores to be reset beacuse your defensive mistake hurt your feels? How about Monopoly when you run out of cash? - just rewrite the game rules so you can get your hotel on Mayfair? There is some real special snowflake mentality in 'I should be reimbursed when I fly without rebuy and show an inability to actually fly the ship I bought' - I mean seriously.
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Well done on missing the point entirely.
I've said my piece. I'll now leave this thread alone, as there's really no point in me posting anything else.