ZacAntonaci_FrontierHead of Communications 36 points 11 months ago Hey
/u/Jonticles,
Thanks for bringing this to our attention.
First of all, I would like to take a moment to assure you that combat logging is against the rules and it’s something that we actively review and action on a regular basis. We have internal processes which we follow to ensure that the reviews are dealt with in a fair and thorough way. We use a number of data points and telemetry to help guide our decision and every report is treated on a case by case basis. There are a number of factors included in that process but we don’t share details of how we action rule breakers as this would give people an advantage in circumventing those checks, should someone be inclined to do so.
However, after looking into the reports that you’ve highlighted here and taking a moment to review them in more detail I can confirm that on this occasion we didn’t follow the processes that we set out and subsequently these reports were not actioned. While we don’t tend to talk about individual reports (even ones like this) we feel that it’s important to give you an open, honest and transparent answer to your post.
I must stress that this is absolutely not typical of our standard review and reporting process and this mistake was completely unintentional.
I would like to apologise for the error and thank you for bringing it to our attention. By doing so you’ve helped us to review and make improvements to our existing process which lets us deliver the best possible support for our community.
I also want to add though that reports are still very important to us. We have hundreds of thousands of Commanders playing and while cheating and rule breaking is very small within the Elite Dangerous community it is still something that we do review and take very seriously. Please do continue to submit reports of rule breaking with as much detail as possible and we will endeavour to review these and take action where needed.