An update to the recent Polygon article about the $25,000 refund
Update: A second high-value backer of the Star Citizen projects reached out to Polygon after this story was published. On Sept. 25, 2017 Francis Cossette asked for a refund of $16,700 dating back to pledges made in 2012. They have yet to receive all of the money they were asking for in return.
We’ve confirmed that Cossette’s case is open with the Better Business Bureau of Los Angeles and Silicon Valley.
“We wrote to Cloud Imperium,” said Steve McFarland, CEO of the BBB. “‘Certainly, you cannot expect consumers to wait indefinitely for a return on their investment.’ We have not received a response.”
Cossette said that he has filed a small claims case, and Polygon is working to confirm that.