You're also not really a customer of Farseer Inc - you don't pay for engineering. You're just some random person she sort of knows who she does free work for.
And if you were bestest buds with Felicity, it isn't Felicity herself running Air Traffic Control. Your actual complaint is with some middle manager, or even some desk-jockey who was having a really crappy day and undoubtedly thought "how's THIS for customer service?" while angrily mashing the "Launch Missiles" button.
And if you were bestest buds with Felicity, it isn't Felicity herself running Air Traffic Control. Your actual complaint is with some middle manager, or even some desk-jockey who was having a really crappy day and undoubtedly thought "how's THIS for customer service?" while angrily mashing the "Launch Missiles" button.