That's precisely my issue with what you said.
Ok, let me give you a few examples to elaborate my statements.
No Man's Sky (i know sooner or later this would come up in the thread)
Sean Murray came up with a great idea and he was in high hopes he could deliver on his promises,
but things quickly took a turn for the worse, but he was the face of No Man's Sky, no barrier inbetween
(with barrier i mean a Support team structure that deflects most feedback and who filter out only the most important feedback or bug issues)
So he had to take quite the beating. Took him a while to get back on his feet. (and i absolutely did not find it fair what he had to endure)
Battlefield Franchise
DICE has for a long time maintained a certain distance to their communities, as a "faceless" company that's quite easy to do,
most telecommunication companies use that same strategy to not be drawn into a endless Feedback loop.
They employ outsourced Callcenters to deflect away the client's needs .
(and we all know the more complicated it is to be able to voice a concern or to get someone from support, the less people can be bothered with)
But with DICE you see how that made their downfall spiral further, because they catered games to an audience that doesn't exist.
BF ain't COD or Battle Royale. What always made BF stand out was the strategic element, whereas COD is plain shoot to kill.
They didn't listen and instead had EA tell them what's the best way to move forward. This resulted in two terrible games that will ultimately kill the franchise.
I am a big fan of BF3 and BF4 but i wouldn't touch BF1 and BFV as that ain't Battlefield. It's just a husk bearing the name.
So, i think it is actually vital to a game's development, when concerns are openly voiced, and of course one can also make an effort to point out the positives.
But i think the bigger a company is and the higher that wall becomes between corporate and human ressource, the higher the risk becomes of how development takes a wrong path. Therefore i think the whole "negativity" thing is overexaggerated, at least with AAA ventures.
And trust me, i myself had to take a lot of criticism over my lifetime for my own achievements and decisions, i know how demotivating it can be,
but any independent developer will be in that same stormfront right in the first row.
There is no barrier that filters the critical voices, and there i see the big difference between the two.
And don't forget, most people don't voice their concerns, if they don't like something, or if they can't find a certain game entertaining anymore because of bugs, glitches or other annoyances, they will simply stop playing.
PlanCo, as another example. PlanCo's steep learning curve is what put a lot of casual players off, my girlfriend included, they just feel no desire to play any more, whereas that is no fault on FDev's side per se, but to be made aware of that takes a fair amount of listening and to find solutions. (and if you look at PlanCo's statistics it's actually visible)
This can't happen without people having a place where they can voice their concerns.
Hope that clears up a few things.
edit:typo