I don’t have this problem and I don’t know a solution either, but damn I want to follow the thread because this is becoming such a mystery.
WHAT ARE REFUNDS FRONTIER? I NEED TO KNOW!
WHAT ARE REFUNDS FRONTIER? I NEED TO KNOW!
I have logged the issue on Issue Tracker (https://issues.frontierstore.net/issue-detail/9212 ) and will now send my save file via email; thanks for looking into this!If you have this issue, please log it via the Issue Tracker or send a save file to community@frontier.co.uk - that's the quickest way for us to be able to investigate Thanks for the help as we look into this!
If you have this issue, please log it via the Issue Tracker or send a save file to community@frontier.co.uk - that's the quickest way for us to be able to investigate Thanks for the help as we look into this!
ahh yes, the typical "I had such a lovely time here but I really want a refund cause I can't stand this place" ungrateful guest . If you check their individual Finance tab, can you actually see that they got a refund?So after closing the zoo and instantly starting to get refunds I sat at the gate watching the guests.
I think these type of guests are the problem/bug. I don't know why they're unhappy and rage-leaving when all their bars are in the green.
They've been in the zoo for 53 seconds, and not seen any exhibits apparently. Not entirely sure what the issue is.
I Guess so. Seems the issue isn't so much the refund mechanic, it's why some of the guests are getting unhappy enough to refund before they even reach an exhibit!ahh yes, the typical "I had such a lovely time here but I really want a refund cause I can't stand this place" ungrateful guest . If you check their individual Finance tab, can you actually see that they got a refund?
Definitely some shenanigans going on:true, but I was just curious if you could actually see the guests getting money from you, and in your screenshot you can't - well not directly. But normally there would be a price in the tickets icon box; the entrance fee, and that says $0.00 - so I guess they DID get their entrance fee back (and possibly anything else they spent on drinks/food/souvenirs/donations...). So that confirms this really is the cash draining from the zoo. Now it indeed comes down to why these guests have split personalities...
Definitely some shenanigans going on:
They get angry & decide to leave
They get near the ticket gate/main entrance & moan about a refund
If you reselect them their cash spent on tickets goes to 0
Not sure if food/drink/shopping also gets refunded as they're too angry, too fast to buy anything
true, but I was just curious if you could actually see the guests getting money from you, and in your screenshot you can't - well not directly. But normally there would be a price in the tickets icon box; the entrance fee, and that says $0.00 - so I guess they DID get their entrance fee back (and possibly anything else they spent on drinks/food/souvenirs/donations...). So that confirms this really is the cash draining from the zoo. Now it indeed comes down to why these guests have split personalities...
Definitely some shenanigans going on:
They get angry & decide to leave
They get near the ticket gate/main entrance & moan about a refund
If you reselect them (other side of the ticket gates just before they leave) their cash spent on tickets goes to 0
Not sure if food/drink/shopping also gets refunded as most of them are too angry, too fast to buy anything
The 60$ was 6x10$ adoptions which still seem to be in place
Nothing else in there but what you're seeing.What about the second tab with more guest thoughts - anything there that makes sense?
Hiya,
So it seems like for most of the save files we were sent, there are overlapping educational speakers; this means that guests who walk into this overlapped area have a rapid drop in happiness - causing them to leave and want their money back.
Please check the Education heatmap, and if there's anything red in there: fix it!
Also, if you're running a bad zoo in general, that could cause a lot of unhappy guests too: not enough shops, too much litter, and expensive tickets; also, not having enough shops or having them all in one area only, and staff facilities being far away. Be sure to optimise your zoos in terms of placement: it's important!
We'll continue to look into other possibilities in the meantime
Cheers!
Hiya,
So it seems like for most of the save files we were sent, there are overlapping educational speakers; this means that guests who walk into this overlapped area have a rapid drop in happiness - causing them to leave and want their money back.
Please check the Education heatmap, and if there's anything red in there: fix it!
Also, if you're running a bad zoo in general, that could cause a lot of unhappy guests too: not enough shops, too much litter, and expensive tickets; also, not having enough shops or having them all in one area only, and staff facilities being far away. Be sure to optimise your zoos in terms of placement: it's important!
We'll continue to look into other possibilities in the meantime
Cheers!
On the moving shops issue - it may just be the cost of the ground being slightly changed underneath or paths being connected. Don't know for sure, just a guess!Thanks for looking into it. Can you clarify why having shops in one place is bad? i assume it was my zoo I was experimenting with a plaza but it gets very little foot traffic.
Also related to that but i can move the construction with no money but shops say insufficient funds when I try to relocate them. I am not aware or have not noticed a charge to relocate say a hotdog shop so I am not sure if this is intended but makes it impossible for me to modify my layout once i go into negative cash.