VAT is applied. It's a sale.
Roberts Space Industries is the official go-to website for all news about Star Citizen and Squadron 42. It also hosts the online store for game items and merch, as well as all the community tools used by our fans.
robertsspaceindustries.com
RSI is raising funds for the Game and other RSI Services. You may select one or more of the pledges for in-game items (“Pledge Item(s)”) offered on the Website, or through RSI’s customer service, and pay the indicated amount(s) (the “Pledge Funds”) in accordance with the following terms agreed between you and RSI.
Your Pledge Funds are a deposit to be used for the development and production cost of the Game, including the Pledge Items, and the costs of operating and hosting the Game, the Website and the other RSI Services, as well as RSI’s corporate expenses associated with the foregoing (the “Game Cost”).
The Pledge Funds will be earned by RSI at the earlier of:
when the Pledge Item becomes functional in Star Citizen’s Alpha Persistent Universe (or is delivered separately, such as the game Squadron 42), or
when your Pledge Funds have been expended for the Game Cost.
Notwithstanding anything to the contrary in these TOS, you may cancel your order of Pledge Items for any reason within 14 days of the date on which the order was made (“Cancellation Period”).
To cancel your order during the applicable Cancellation Period, you simply need to notify us in writing of your decision to cancel your order. The easiest way to do so is to complete and submit to us our support request form which can be found here. You can also cancel your order during the applicable Cancellation Period by emailing us at
support@cloudimperiumgames.com. You may also use the cancellation/withdrawal form here to exercise your Right of Withdrawal (as described in Sec. XXIV below).
If you cancel your order during the applicable Cancellation Period, we will without undue delay, and in any event within fourteen (14) days from the date on which we receive notice of your decision to cancel your order, fully refund to you the respective Pledge Funds. In accordance with applicable financial control and banking rules, we reserve the right to refund you using the same means of payment as you used to make your order.
If you already have received your Virtual Goods and cancel your order within the applicable Cancellation Period, we will remove the relevant Virtual Goods you ordered from your Account once we have processed your cancellation notice and you will no longer be able to access or use those Virtual Goods.
RSI agrees to use its good faith business efforts to deliver to you the Pledge Item(s) as soon as possible. You agree that any unearned portion of your Pledge Funds shall not be refundable until and unless RSI has ceased development and failed to deliver the relevant Pledge Item(s) to you. In consideration of the promises by RSI hereunder, you agree that you irrevocably waive any claim for a refund of your Pledge Funds except as set forth in the preceding sentence.
For the avoidance of doubt, following the Cancelation Period, in consideration of RSI’s good faith efforts to develop, produce, and deliver the Game and the other RSI Services with the funds raised, you agree that all earned Pledge Funds shall be non-refundable regardless of whether or not RSI is able to complete and deliver the Pledge Item(s), the Game and/or the other RSI Services. In the unlikely event that RSI is not able to deliver the Pledge Item(s), and/or the Game, RSI agrees to refund any unearned portion of your Pledge Funds, and to post an audited cost accounting on the Website to fully explain the use of the funds raised for the Game Cost.
You acknowledge and agree that the Game and the Pledge Item(s) delivered to you may differ in certain aspects from the description of the Game and the Pledge Items on the Website at the time of your Pledge, due to the evolving design of the Pledge Items and the Game during development.
For the avoidance of doubt, all payments for items delivered immediately or soon after purchase, such as recurring website subscriptions or alpha passes, are not covered by this Section IV, but by Section VI below. Merchandize is defined and covered by Section VII below.
