re: Statement on Harassment

[MishaTX]

As a business, if a customer was abusive. You review the events that lead up to the issue at hand. If a resolution can't be found, explain why it can't be found. This is the approach I take with my business.

Well, the approach we take to customers who are angry in my business is much the same, since we don't want our customer to be angry if there's a way to avoid it.

The main difference to yours is that the MOMENT they become abusive, their reasons cease to matter even in the slightest and we cut the relationship off immediately.

 

[Rat Catcher]

Lol sure, but it would look pretty crap if everyone didn't receive the same treatment.

Besides, the cm post was referring to the cm team specifically. Players were very much not mentioned, so this is more of a suggestion to the mod team. Which have always been excellent in my experience.

No, it wasn't:
‘Shooting the messenger’ is no longer something I will be tolerating going forward, as these comments are actively harming our efforts to improve the experience for our community. Similarly, those attacking other members of the community will not be tolerated either.

 

[ZeeWolf]

When a customer gets angry. There is always a reason why. Poor product, poor customer service, product not meeting expectations, product delays there is always a reason.

As a business, if a customer was abusive. You review the events that lead up to the issue at hand. If a resolution can't be found, explain why it can't be found. This is the approach I take with my business. And trust me, those customers come back.

Of course nobody should be abusive. But to suggest there never is a reason.

I don't think anybody is questioning motives.

If you see a bad film you write a critical review, tell your friends not to see it etc...all good.

If you follow the cast/crew around sending hate mail and harassing other people outside the cinema for going to see the same film, you aren't going about it the right way.

The argument "oh but wait a second, it's a bad film so what did you expect" won't justify your actions.

 

[stormyuk]

I actually can't believe this discussion is still going on and people seem to be making 'excuses' why abuse should be inevitable.

It's pretty depressing if people actually think abuse is somehow excused for any reason.

Leave constructive feedback, complaints and frustration in clear rational ways. Just don't be abusive about it.

 

[Rat Catcher]

I actually can't believe this discussion is still going on and people seem to be making 'excuses' why abuse should be inevitable.

I can

 

[EidLeWeise]

If you see a bad film you write a critical review, tell your friends not to see it etc...all good.

If you follow the cast/crew around sending hate mail and harassing other people outside the cinema for going to see the same film, you aren't going about it the right way.

You're right of course, and even though there's no excuse for it people make abusive comments about actors all the time based on the Character they played I mean look at poor Jack Gleeson, who played Joffrey in Game of Thrones, he's so nice in person, yet the amount of grief he got for his role, was unbelievable. It's not justified, but it happens all the time sadly

 

[stormyuk]

I can

Well if they abuse the CMs or Developers they won't be here much longer. The warning is clear to me as a moderator.

 

[ZeeWolf]

You're right of course, and even though there's no excuse for it people make abusive comments about actors all the time based on the Character they played I mean look at poor Jack Gleeson, who played Joffrey in Game of Thrones, he's so nice in person, yet the amount of grief he got for his role, was unbelievable. It's not justified, but it happens all the time sadly

At least film makers are pretty well paid.

I left game development primarily because of low paid work, which was sold to me as being "more rewarding"

I despise the current growing trend for "reality TV" style develoment from gamers as I'd imagine it could lead to some pretty smart talent not wanting to work in a field where their work/career and names are held directly accountable for not subjectively "entertaining" enough of the mob.

 

[Rat Catcher]

Well if they abuse the CMs or Developers they won't be here much longer. The warning is clear to me as a moderator.

I think the next couple of weeks will be interesting to follow activity here - once the immediacy of yesterday's post has subsided!

 

[McStinkDog]

Huh?

The statement was crystal clear. How is it open to any interpretation? It's got nothing to do with echo chambers and everything to do with restricting those who wish to be abusive and no one needs to concern themselves with it unless they're intending to be abusive towards Fdev staff (and so this shouldn't cause any controversy whatsover because who wants to argue against that???). Pretty clear to me.

For the most part, yes. We are, however, all different and we can see how attempts at censorship - not that this is an effort in that direction - have mushroomed into something far more unsavoury. Surely the fact that you may well be reading my statement and disagreeing or coming to a different conclusion is evidence that we all arrive at things in a different manner...tread carefully.

 

[d8veh]

It is better to create a specific place for people to insult and harass others rather than requesting grown men to act their age and not go after individuals because their space game made them angry?

Really?

Ok...

Yup, we already have that. It's called Twitter.

 

[Rat Catcher]

For the most part, yes. We are, however, all different and we can see how attempts at censorship

An interesting comment. In my limited time here comments have been made regarding 'censorship' as profanities are filtered out and a few posters have complained about this...

All of us here are visitors to Frontier's 'house', if we consider the 'house rules' to be censorship, just stop visiting...

 

[Dillon Fallon]

17 pages of a discussion on whether or not you should be abusive to people who are primarily interested in doing the thing that puts food on their dinner table and pays the bills. Look, criticism of the game is certainly warranted at the moment, but why would insulting anyone motivate someone to fix things?

"FDev never listen to their player base or engage with us enough on the forum." This would be the reason. I wouldn't engage with something if I knew I was just going to get abuse. Anyway, at this point I'm sure they get that there's a few issues going about.

Unless of course your aim is to make things so uncomfortable that employees either leave, move to other projects or FDev scale back community engagement to limit the impact of this sort of thing. Maybe just don't play the game then, if the only thing you can think to do is sabotage it for everyone else. Let the rest of us have some fun with it.

 

[Bottom Hat]

An interesting comment. In my limited time here comments have been made regarding 'censorship' as profanities are filtered out and a few posters have complained about this...

All of us here are visitors to Frontier's 'house', if we consider the 'house rules' to be censorship, just stop visiting...

But don't crap on the floor when going out the door!

 

[McStinkDog]

An interesting comment. In my limited time here comments have been made regarding 'censorship' as profanities are filtered out and a few posters have complained about this...

All of us here are visitors to Frontier's 'house', if we consider the 'house rules' to be censorship, just stop visiting...

Ha! I rest my case...taken out of context. Who will be the arbiter of what is deemed acceptable? You? There's a big difference between "censorship" and abuse but that's precisely the point I was making
Look, I agree with everybody here about what is unacceptable and vile but if it's THIS easy for someone to come to the wrong conclusion then it could be very dangerous. Hense my comment on the fact that we are all different and it's the old saying, "assumption makes an a** out of you and me"

 

[Erei]

Ha! I rest my case...taken out of context. Who will be the arbiter of what is deemed acceptable? You? There's a big difference between "censorship" and abuse but that's precisely the point I was making

The mods. Not us.
Report if you think it crossed a line. Reporting doesn't mean automatic moderation.

If you wish to appeal a moderation issue, send a mail to the specific address for that.

Eventually, it's a private forum. If they wish to remove any negativity and act like some others forums I know, they can. Not saying it's a good thing, but they can. Not saying they will, but that they can.

 

[Rudi Raumkraut]

Ppl will drop their salt on other gaming forums to be heard, and that is even better!
Well played FDev

 

[active851]

Indeed. It is an addiction, but so far I have failed to find a negative side to it, apart from generally being loathed by some people who don't get that it's a joke!



He can stare at the void as much as he wants, but I have already shown his picture to my angry badger family, and they are keen to see him try and get past them...

I can vouch for the angry badgers - I have tried and I have failed.

 

[Erei]

I can vouch for the angry badgers - I have tried and I have failed.

Angry badger like mushroom, but are scared by snakes. Which is likely why we don't have any badgers in ED, they'd be scared by both the ship and the errors.

 

[Ian Phillips]

Ppl will drop their salt on other gaming forums to be heard, and that is even better!
Well played FDev

There's a difference between being salty and being abusive, don't cross that line and saltyness doesn't break the forum rules.