re: Statement on Harassment

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The interesting and I think very telling responses in this thread is the quite reasonable and common sense folksy wisdom being espoused by those who say, come on it’s just common sense don’t be abusive. I agree entirely with this statement. HOWEVER this view entirely misses the point of the Original post which is that we have all seen repeated abuses on these forums visited BY the moderators upon the customer base. Unless we stop dancing around the issue and face that head on are we not all just talking AT one another?
 

Echo40

Banned duplicate account
You should email community@frontier.co.uk and appeal the ban. Honestly though, if you're smart enough to tell the difference between critique and abuse/harassment (and use the former, not the latter!) you'll be fine..

I'm not saying it's right. No abuse ever is. I'm merely highlighting that there perhaps has been reason(s) why customers are acting in such a way.
Go careful Cmdr Anastasiya, I know of at least one Commander who was banned from this forum for saying exactly what you did.
 
17 pages of a discussion on whether or not you should be abusive to people who are primarily interested in doing the thing that puts food on their dinner table and pays the bills. Look, criticism of the game is certainly warranted at the moment, but why would insulting anyone motivate someone to fix things?
It doesn't.

I worked in customer services for two years. A customer has a problem, so they got on the phone and screamed abuse at some very low paid employee over a problem that employee almost certainly did not cause. The abuse could be very upsetting, and that's not right for a start. But the overwhelming sentiment to an abusive customer amongst staff I remember is to hate the customer and to do the absolute minimum satisfactory to get rid of them - excellence can be reserved for the nice customers who deserve it. Or just to quit and find a job that comes with more pay and less abuse.
 
Are you only just reading it now?

I think there is reasonable cause for concern, it's okay to disagree if you are confident you'll be fine.
No, I read it once, took it all in, fully understood it then spent a few hours responding to people who suddenly felt the urge to question the rules they've been following (apparently without question) for years and the sole catalyst for this was Arf standing up against bullies.

I didn't think I needed to pick out specific parts until I was told that Arf was only protecting the staff from attack. So I read it again. I've got a good memory but it's not photographic ;)

And no, there's nothing to disagree with here.

The points of discontent I've responded to so far:

1. It's not clear the ban rules changed (answered by two official replies, no longer a point of discontent)
2. It's not clear what constitutes "harmful" behaviour (it's not FDev's responsibility to teach humans how to be decent to others, the rules have been no more specific than this for years and no one thought to ask for more information on it until now, it's extremely disingenuous to suddenly now pretend that you're keen to be nice to others and "just need to know how" and it's impractical for any exhaustive list to represent all of the things a person might do to cause harm to another online: I revert to the first point, it's our responsibility to know how to be decent, no one else's)
3. Fdev are protecting their own, not protecting us (disproved by the original source and multiple moderator responses)

Oh and I guess 4. Free speech derp

Which is demonstrably a false point of discontent. Fdev aren't the government, they're allowed to censor whatever they choose in their domains.
 
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The interesting and I think very telling responses in this thread is the quite reasonable and common sense folksy wisdom being espoused by those who say, come on it’s just common sense don’t be abusive. I agree entirely with this statement. HOWEVER this view entirely misses the point of the Original post which is that we have all seen repeated abuses on these forums visited BY the moderators upon the customer base. Unless we stop dancing around the issue and face that head on are we not all just talking AT one another?
The second person to claim fdev have personally abused players. Repeatedly, now!

I think you're making this up.
 
The interesting and I think very telling responses in this thread is the quite reasonable and common sense folksy wisdom being espoused by those who say, come on it’s just common sense don’t be abusive. I agree entirely with this statement. HOWEVER this view entirely misses the point of the Original post which is that we have all seen repeated abuses on these forums visited BY the moderators upon the customer base. Unless we stop dancing around the issue and face that head on are we not all just talking AT one another?
Funny, I've been here pretty much every day for six years and I've never seen that. Guess I must just have missed them all eh?
 
It doesn't.

I worked in customer services for two years. A customer has a problem, so they got on the phone and screamed abuse at some very low paid employee over a problem that employee almost certainly did not cause. The abuse could be very upsetting, and that's not right for a start. But the overwhelming sentiment to an abusive customer amongst staff I remember is to hate the customer and to do the absolute minimum satisfactory to get rid of them - excellence can be reserved for the nice customers who deserve it. Or just to quit and find a job that comes with more pay and less abuse.
I worked in customer service years ago. If a customer was being personally abusive towards us we'd have every right to terminate the call. And I did that many times.

If they threatened us, the police got involved.

No one deserves personal abuse. Ever.

PS I was also a trainer on a call centre and if an angry customer was angry at the company and one of our call centre ops gave them "bare minimum service" as punishment for being angry, that op probably wouldn't be working for us for long. It's OK for customers to be angry and vent, so long as they're not abusing individuals. And anyone with a good understanding of language and common decency can tell the difference between the two.

There's also a difference between a call centre and the CMs here. Subtle, but enough that we can adjust our expectations. They're here to personally interact with us and they're doing that a lot recently. Seeing as we're all a little sarcy sometimes and it's allowed, they can be that way too in my opinion (and I've seen many organisations respond sarcastically to idiots who think they're above common decency on many social media outlets: I think it's just more human personally). They're not "abusive" though. Ever. And they deserve to stand up against those who are abusive to them.

These abusive people are why the rest of us don't get nice things.
 
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