The issue tracker system needs an overhaul.

insane golgotha

insane golgotha
Bugs are ignored unless a large enough amount of users vote on them? That's not good enough.

Frontier needs another way, especially when issues are 100% reproducible with specifics. For example, this is expired but it should be easy enough for QA to reproduce and add it to their backlog.

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Elfener

Elfener
Get a few alt accounts for a total of 12 accounts, and then you can confirm issues by yourself. (1 account to create the report, 10 to confirm it, and 1 extra confirmation if it requires 11 confirmations for some reason.)
 

Bravo17

B
I went to report an issue with Larceny missions last night, did a search on 'larceny' and an issue identical to mine appeared, with 10 confirmations. Only trouble is that it is marked a a 'Duplicate'. No worries I thought, I'll confirm the duplicate - except there wasn't one that described the same issue and hadn't expired or only had one or two confirmations.

It seems that allowing players to mark reports as duplicates is causing reports that should be confirmed to get marked as the duplicate and therefore getting lost
because it is not clear exactly which report should be marked as a Duplicate and become the main report for the issue.
 

lefty1117

L
Yeah it's not great. We arguably do more than we should by even coming here to raise these things. Being required to "log a service desk ticket", essentially, and then hope you get enough support - it feels like I'm being treated like an employee asking for help from IT, not a paying customer. Nonetheless I've navigated their maze to get an issue raised and then had to go on a public relations tour in the forum to stir up enough votes. I've spent way too much time on this but it's the system they've created.
 

gooddoc

gooddoc
I've said since day 1 of this revamped way of resolving issues on this tracker.........the fact that you have to put in effort first to even register your issue, but then you have to create a Forum Thread to lobby support to get your issue confirmed AND YOU ONLY HAVE 6 VOTES TO DELIGATE YOUR SELECTIONS TO, is ridiculous & as I've posted many times, puts me off having anything to do with the system.....to me it's a way of ignoring bugs that are in the game & it's no surprise that some bugs have been in the game for years(n).......sorry FD, but that's my take on how I see this system!
 

Bottom Hat

Bottom Hat
gooddoc said:
I've said since day 1 of this revamped way of resolving issues on this tracker.........the fact that you have to put in effort first to even register your issue, but then you have to create a Forum Thread to lobby support to get your issue confirmed AND YOU ONLY HAVE 6 VOTES TO DELIGATE YOUR SELECTIONS TO, is ridiculous & as I've posted many times, puts me off having anything to do with the system.....to me it's a way of ignoring bugs that are in the game & it's no surprise that some bugs have been in the game for years(n).......sorry FD, but that's my take on how I see this system!
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Totally agree doc. I don't bother using it either, for the very same reasons as yourself.
 

Rudi Raumkraut

Rudi Raumkraut
gooddoc said:
I've said since day 1 of this revamped way of resolving issues on this tracker.........the fact that you have to put in effort first to even register your issue, but then you have to create a Forum Thread to lobby support to get your issue confirmed AND YOU ONLY HAVE 6 VOTES TO DELIGATE YOUR SELECTIONS TO, is ridiculous & as I've posted many times, puts me off having anything to do with the system.....to me it's a way of ignoring bugs that are in the game & it's no surprise that some bugs have been in the game for years(n).......sorry FD, but that's my take on how I see this system!
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Exactly this.
Just another kick in their customers arses.
But hey, it's cheap!
Let the idiots do our work!
 

Hullreaver

Hullreaver
Yep, gooddoc, it is worthless. I was always using the old system, either to post a bug report or see if one had already been reported. Once they went to a popularity contest, I was done. Tried it one time, but that was it for me.
 

Riverside

Riverside
insane golgotha said:
Bugs are ignored unless a large enough amount of users vote on them? That's not good enough.

Frontier needs another way, especially when issues are 100% reproducible with specifics. For example, this is expired but it should be easy enough for QA to reproduce and add it to their backlog.

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Way ahead of you OP ;)
Riverside said:
'Once enough players confirm'?

I can see how there would be plenty with insufficient evidence but surely it only takes one report with sufficient evidence to acknowledge there is a problem?
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Screemonster

Screemonster
The vast majority of the issues I've submitted have expired, despite being completely consistently reproducible, and are still in the game. A lot of them are issues that affect obscure parts of the game that your average casual player won't encounter or care about, like bounty boards continuing to show people as wanted even after they've paid their bounty at an IF, but correctly removing them if their bounty is claimed by authority vessels. That one seems like a pretty clear "okay, someone forgot to call the update-bounty-boards proc when they wrote the pay-bounties-at-IF proc" situation, but as far as I'm concerned I've already told fdev twice.

It wouldn't be so bad if you could go through your expired issues and hit a button to say "this is still an issue" without having to retype the whole damn thing.
 

Frop

Frop
Screemonster said:
It wouldn't be so bad if you could go through your expired issues and hit a button to say "this is still an issue" without having to retype the whole damn thing.
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If I recall correctly, Subnautica has an in-game bug reporting feature. This would roughly guide people to report the bug in the appropriate category and include one (or more?) screenshots. I'd assume it also automatically includes various other logs which might make it much easier for the developer to link a bug to a specific activity and/or circumstances.
 

Mogen Teras

M
Frillop Freyraum said:
And then there are those convenient bugs, like small fines, that mysteriously disappear after logging back in, and you can bet they never show up in the issue tracker. Giving players control over which bugs are dealt with and which are not, just because they are popular, is the best way to gradually lose control of the game yourself.

It is above all the patronising way in which this is done. Instead of encouraging and supporting our free bug hunters in every possible way, everything about the issue tracker comes across as off-putting to the point of annoyance. You won't find anything like a simple button to reconfirm an unpleasant fact here anytime soon.
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I mean let's not forget that FDev publicly said they weren't going to bother fixing Multi crew unless people made an effort to use it more...despite the fact people couldn't use it more due to it being broken...

Suffice to say, regardless of what bug tracking system they use, this is still FDev we are talking about, and they dgaf.
 

Jack Schitt

Jack Schitt
This post was my first commentary on the then new and disappointing Issue Tracker. April 2019. Nearly two and a half years ago. None of the points I and others raised then has been addressed, and while the page-remembering problem can be mitigated by opening links in new tabs we shouldn't have to be using workarounds for bad UX. Two and half years. FD clearly don't care, and if they don't care then why should I? I rarely use the Tracker these days. It's an exercise in futility.

Incidentally, immediately below my post was a reply from a CM stating that all reports were looked at by QA, not just those with confirmations or upvotes:

Paul_Crowther said:
Just to help assure so of you, reports posted in the tracker will be reviewed. They don't have to have hit a certain statue or number of votes, been confirmed by multiple people in order to be noticed, those features are to help our QA team identify what's currently causing more frustration. They will still review reports even if they haven't been confirmed by multiple others.
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Having seen the number of 100% easily confirmable reports that have expired over the years I can only conclude that either Mr. Crowther was blowing smoke, or the QA team is either incompetent or under too much pressure from above to hit targets that can only be hit by allowing reports to expire. And yes, I know it's frowned upon to "attack" FD staff or departments but something just doesn't add up here. If someone can offer a convincing explanation that doesn't fit one of these three scenarios I'll be happy to apologise.
 

MacIntoc

MacIntoc
lefty1117 said:
Yeah it's not great. We arguably do more than we should by even coming here to raise these things. Being required to "log a service desk ticket", essentially, and then hope you get enough support - it feels like I'm being treated like an employee asking for help from IT, not a paying customer. Nonetheless I've navigated their maze to get an issue raised and then had to go on a public relations tour in the forum to stir up enough votes. I've spent way too much time on this but it's the system they've created.
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It's the diplomatic gameplay loop (promoted in the first § after the trailer).
 

LKx

L
It's an efficient way to limit the QA's workload

It's the only explanation why it's still like that. It's not like it'd require an actual game developer to redesign that, "just" a web developer and someone who actually redesign the flow.

Current flow:

Tracker.PNG
 
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