Repeatedly pinging Sally is not going to change anything
This is wrong. It increases pressure FDev. The CMs are FDev's frontline guys&girls. They carry the information to the management on a regular base. And the management controls allocation of developers and potential reations to calm things down.
The CMs have to cope with the pressure. That's their job, that's what they are
paid for. Sorry to so say so, but holding back the frustration because of sympathy with them is the wrong way.
It is as hard as is hard: Their job is to pick up the situation in the community. If we are all silent, the management guys will think, their way of treating us is okay. It is not. Not giving the CMs any new information to share at hand is a dead end road in terms of communication. That's how you kill the playerbase which you want to buy your stuff later on.
I would say being overly nice to frontiers employees because of sympathy will cause nothing to change. They need our frustration at hand to give it to the management. We don't help anybody by holding back frustration. When i tell about my frustration I tell it to the role "community manager", not the real person behind it. I see the job, not the individual, to who I should offload a player's perspective. It's a job after all.
Taking a step further I would say: Offloading all of our frustration to them
enables them to do their job - telling it to the business suit guys. They need our (currently negative) input. What we feed into them determines the future of FDevs decisions on priotization and personel allocation. If something burns bright enough somebody may come with a fire extinguisher, e.g. in shape of a compensation like the mentioned Cobra Mk4, or something else to sooth the pain ... or some information release to the CM, what they can share with us.
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