What I don't understand is, if the point of learning to play the game is to realise that you should immediately leave the city and never go back, what was the entire point of the city in the first place. Couldn't they have just placed the spawn point right next to the ship calling area, whatever that may be, and then players could decide for themselves if they wanted to bother exploring the city or just hop in the spaceship and hit space.
Of course that would lead to everyone just leaving as soon as possible and none of the intricate details they have put into the cities, the monorails, the buildings, the kiosks and etc, everything, would never be seen or used by anyone. So they have force new players to do all that the first time they join the game just so that it can be seen by players.
He just doesn't know how to play the game.
Apparently knowing how to play the game means knowing how to avoid the content the game makers have provided, which seems rather bizarre. Why provide that content at all, why spend all that time and effort if it's not going to be used? Oh yes you mentioned certain shops and mission givers, so methods to compel players to go places they would otherwise like to avoid rather than making the places somewhere players want to be!
That does seem the opposite of how you want a game to be.