Yes, it's a difficult one. Half of me thinks that Frontier could save a lot of angst, both in Betas and generally, just by saying more often:
"Your comments have been noted, Cmdrs, we're considering this and an announcement will follow."
This would stop the nail-biting waiting and general fraying of tempers. It wouldn't even be a commitment to do anything, just a registration.
It's also true that a number of serious issues actually have never been addressed for years, meaning that we as players can't assume that a fix is silently inbound next week.
On the other hand, though ... I can see why the Developer might not want to do what I just said above because otherwise literally everyone would then start demanding that their feedback comments receive said registration, and get increasingly worried if no such reply appeared.
As ever, it's a difficult one.
I'm sorry for your sense of alienation but is this really right?
I mean, nothing highlights the truth of the 80-20 power curve rule than online gaming.
In ED, literally 95% of the PvP shots are fired by 5% of the players. In fact I wouldn't at all be surprised to learn (no exaggeration) that of the 2,000,000 who've bought the game, actually 99.9% of the PvP shots are fired by 0.1% of the players.
But of course the same goes for exploration, mining or smuggling (etc.) I'm willing to bet that in each case, 95%-99.9% of the light years travelled, ore mined or goods smuggled are travelled, mined or smuggled by the respective 5%-0.1% of the players whose interests lie in those fields.
It seems to me that in this context Frontier are generally listening to and acting upon the desires of small minorities - informed small minorities - and rightly so.
I fully accept that, in contrast to the above, the RNGineer changes are crowd-pleasers. (Applause!) But that doesn't make them inherently wrong. They seem to me to appeal both to the massed player base and to most of the 5% to 0.1%.