[BUG] HELP ME! My ship suddenly exploded! Although I have credit, I can't get my ship back!

[Gorkem Kazak]

My ship exploded suddenly while mining. Although I have enough credit, the button is closed. I sent a ticket and have been waiting for 8 Days. The answer came today.
Please help me. I want atonement even if he doesn't give my ship. My hours and days have been wasted. Maybe another official will see this. Even my credit is increasing but I can't click the button.


Frontier's Answer:

Thanks for contacting us and your patience while I've been getting back to you. During this busy period, it could take several days to reply, however, we do answer every single ticket.
We're unable to restore anything I'm afraid, it's not always possible to return lost items or ships and this is one of those times.
I'm sorry that on this occasion we are unable to help much further. However, if you do have any other queries please do let us know.

This is Frontier's mistake, but I pay for it. Support me and let them hear my voice. Please...

BUG IMG:

 

[Cyanidex]

Firstly, he exploded in 2-3 second with his Cutter(As you see, it had 51m rebuy cost with enginnered modules. In 2-3 second, %0 hull... Must be really gooooood bug)

The past is in the past lets say something happened like bug or whatever, Final balance is PLUS 254,854 CR. He has one of elite rank, and he never used loan. Even if he used I guess Creditor's wouldn't give 10m Loan. Anyway, seems like everything is correct (Final Balance), Nevertheless, he couldnt purchase his Cutter back and all they said We're unable to restore anything. What ?

Btw, as his records he took damage for 30-40second but everything happened in 3 second in his session. WEIRD.