Can't download odyssey soundtrack....

Episparh

Episparh
Have anyone opened a ticket to the frontier store support? Same happens if you try to download the Odyssey game client. My eBooks works normally.
 

MINDWIPE

MINDWIPE
Episparh said:
Have anyone opened a ticket to the frontier store support? Same happens if you try to download the Odyssey game client. My eBooks works normally.
Click to expand...
I did and Frontier kinda resolved it for me by supplying me a direct link to the OST files... they are aware internally of this issue as i have the same problem still despite them bypassing it for me to get the OST.. they have assuree me they are looking into this very urgently as like they are with the performance and game server issues given there are many account holders having the issue
 

MINDWIPE

MINDWIPE
Iceangel said:
Here you are - link copied from Page 1 :)
Click to expand...
the problem with that on the issue tracker is it isnt ingame related.. what ppl really need to do is raise a direct ticket with them via the frontier support page on their store about their account it self (its a totally different reporting system) they will respond (pretty quickly too) and sort it for you... but like i said above they are very much aware of it.
 

Episparh

Episparh
MINDWIPE said:
the problem with that on the issue tracker is it isnt ingame related.. what ppl really need to do is raise a direct ticket with them via the frontier support page on their store about their account it self (its a totally different reporting system) they will respond (pretty quickly too) and sort it for you... but like i said above they are very much aware of it.
Click to expand...
I agree but I looked for 30 min and I couldn't find where I can open ticket.
 

D Robinson

D Robinson
I am logged into the Frontier Store (Check). I click "support" (Check). I get directed to a page that has a single button labeled "Frontier Store Support" and I click it (Check). I am now directed t o a page where I can "select" a bunch of common issues (e.g. "Why has my order been canceled" etc.) but I see no option for submitting an issue ticket on the frontier store. (I am logged in under my account).

<sigh>

Edit: I was able to finally find the way to submit a ticket (I had to click an issue - So i picked one that was as "closely related" to the issue as I could find. From there I was able to find a link to submit a ticket (Sorry - Can't remember which one I clicked, but I'm not certain that you can't get there from any of the "suggested" issues.)
 
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yelboc

yelboc
This is still broken in the same way as before with XML error:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>XP0Y1GQ9X1K2PRZ5</RequestId>
<HostId>rfVwqy54MBgSV7JIJZxcwM78tr8SsHzBorjIPdAhZYpJIQb30xRlBBGagvyidPQ02Tj7hex/HRw=</HostId>
</Error>

'Cmon you guys, the mice aren't going to wait all day'
 

D Robinson

D Robinson
Frontier did respond with a direct link to me via email (So I was able to download the OST. Mindwipe was correct: submit a "direct ticket with them via the frontier support page" on the store page. Frontier (the store) got back in touch via email, stating they believed they had the issue fixed (they did not) but gave me a direct link to download the soundtrack (which worked).
 

Caydran

Caydran
Oh my god, not another open letter......

Here is the guy we need to talk to to get this straitened out. Jim Croft.

One of his creations for Odyssey, a pre-order bonus, is not being delivered, with "Access Denied"?

I suggest all of you send him a PM!.

Hey Jim, what gives with the OST you promised all of us who paid money for "Access Denied"?

Mine's on the way!
 

Valorin

Valorin
Still getting this as well.
Also not willing to make anyone personally responsible for that, especially if I don't know for sure and it's just a name someone threw around. I think that's low, to be honest.
Customer support will sort that out.

That said, this issue is pretty annoying.
 

Bigmaec

Bigmaec
Yep same.

I'm considering legal action or at the very least a stern open letter.

Jokes aside, this is annoying FD, fix it, we paid for this!
 

yelboc

yelboc
D Robinson said:
Frontier did respond with a direct link to me via email (So I was able to download the OST. Mindwipe was correct: submit a "direct ticket with them via the frontier support page" on the store page. Frontier (the store) got back in touch via email, stating they believed they had the issue fixed (they did not) but gave me a direct link to download the soundtrack (which worked).
Click to expand...
You might need to describe that process in more detail. I can't see anywhere on the store for raising a ticket. On the frontier customer support site under 'store' there is nowhere to raise a ticket. etc.

Scratch that - I found it buried in the 'I cant log in to the frontier store' which is one of the few that have a submit issue button at the end of the page... <sigh>
 

K-NINE

K-NINE
It's bl00dy ridiculous that we still don't have the OST! I've contributed to two or three support tickets already.
Has there been any word from anyone at FD that we're aware of?
 

Comandante

Comandante
Krayus Korianis said:
Doesn't even list the OST on downloadable content. Just Lifetime Expansion Pass, Arena, a gift copy of Elite to a friend and Elite 1984.
Click to expand...
Same here (minus gift copy). Are there any LEPers here who've downloaded the OST? If so are you a Steam user etc.?

Standard user here, I don't use Steam or keys or anything.
 
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