Community-run subreddit and Discord

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It's very cool that FDev have added the Reddit to the official website so quickly too; their use of all communication channels constantly improves :)
 

rootsrat

Volunteer Moderator
While you're here @SpyTec - I have created an unofficial Discord for Planet Zoo community and linked to it on the allegedly official PZ subreddit. My post was removed very quickly, stating that the "official Discord is already created". I have clearly stated that my server is in fact unofficial for the community to join and talk about Planet Zoo.

May I ask for the reason that my post was removed?

Also, I have since deleted my unofficial Discord, as I have found this one, which actually has Frontier Community Managers on, so there is a direct contact with them :) Feel free to join via this link: https://discord.gg/SmjHnB2
 
Hello mods,

since Brett is on holiday I have no other option than to leave this message here. And I expect it to not be removed, since we are disputing cross-community moderation actions (if you can do that, so can we.)

I'd like to point out some moderation and communication guidelines that our community goes by. It would be beneficial to the community as whole if the forum moderators representing Frontier Developments also adopted some nice guidelines.

Ideology: https://rhea.dev/articles/2017-04/Moderation-guidelines
...applied in real situations:
moderation-guidelines.png


For example our moderation always involves clearly communicating what is being done and why. I will not go into details why is that important, but I would really like to see the same to be implemented on the forums.

Taking a moderation action, such as rewriting the title of this thread, should have been well communicated.

Now to actually dispute that action, if something is linked from the official page, then it is official. The subreddit is official, that word should stay in the title. Separating it with a comma from the discord server, which was created and maintained by the subreddit's moderators arguably makes it "official enough" to be included in this post.

And to address the discord server that you linked in the above message, having community managers in it doesn't mean anything. I don't understand why do you bring that up here as well. Ours also has community managers in it. Just like tens of random player groups around Elite Dangerous...

Best regards,
Rhea
 
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Still don't agree with the forced title change of this thread, (even more so since there wasn't even a notice) not sure whom to dispute to since Brett is on vacation.

While you're here @SpyTec - I have created an unofficial Discord for Planet Zoo community and linked to it on the allegedly official PZ subreddit. My post was removed very quickly, stating that the "official Discord is already created". I have clearly stated that my server is in fact unofficial for the community to join and talk about Planet Zoo.

May I ask for the reason that my post was removed?

Also, I have since deleted my unofficial Discord, as I have found this one, which actually has Frontier Community Managers on, so there is a direct contact with them :) Feel free to join via this link: https://discord.gg/SmjHnB2
We didn't want Redditors to be split through multiple Discords, most of them want to be on the subreddit Discord or at least the largest community Discord. We chose to remove the Discords until we had the subreddit Discord established since that's something we wanted to do. Now that it's been made public people are free to post their own Discords on the subreddit, if some mods are still removing them after it was made public I'll let them know.

Also for the record, the official community Discord of the official community subreddit also has community managers

Edit: I would also allege it is the official community subreddit. For the same reason that r/PlanetCoaster and r/EliteDangerous is: it's linked on the official game website. If they don't want it official they wouldn't link to it on the websites alongside their official platforms :p
 
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lso, I have since deleted my unofficial Discord, as I have found this one, which actually has Frontier Community Managers on, so there is a direct contact with them :) Feel free to join via this link: https://discord.gg/SmjHnB2

I joined that Discord earlier too, and had a good chat with a bunch of the peeps there. The more the merrier!

They also gave me a "Frontier Dev" role for a bit too, because they though I was a dev - was a funny ice-breaker :D
 
I joined that Discord earlier too, and had a good chat with a bunch of the peeps there. The more the merrier!

They also gave me a "Frontier Dev" role for a bit too, because they though I was a dev - was a funny ice-breaker :D
They don't even verify who is actual frontier employee huh?
 

rootsrat

Volunteer Moderator
We didn't want Redditors to be split through multiple Discords, most of them want to be on the subreddit Discord or at least the largest community Discord. We chose to remove the Discords until we had the subreddit Discord established since that's something we wanted to do. Now that it's been made public people are free to post their own Discords on the subreddit, if some mods are still removing them after it was made public I'll let them know.

I see, thanks for the explanation. If I knew how to use Reddit, I'd ask someone there, but it seemed that my post was removed by a bot? Nvm, thanks for replaying anyhow :)
 

Slopey

Volunteer Moderator
I'd like to point out some moderation and communication guidelines that our community goes by. It would be beneficial to the community as whole if the forum moderators representing Frontier Developments also adopted some nice guidelines.

Frontier forum moderators already have these as provided by FD, but I suggest you take these up with Brett and/or the Community team. Whatever guidelines you have on your own forums/Reddit/discord are up to yourselves.
 

Sir.Tj

The Moderator who shall not be Blamed....
Volunteer Moderator
Hello mods,

since Brett is on holiday I have no other option than to leave this message here. And I expect it to not be removed, since we are disputing cross-community moderation actions (if you can do that, so can we.)

I'd like to point out some moderation and communication guidelines that our community goes by. It would be beneficial to the community as whole if the forum moderators representing Frontier Developments also adopted some nice guidelines.

Ideology: https://rhea.dev/articles/2017-04/Moderation-guidelines
...applied in real situations:
View attachment 128892

For example our moderation always involves clearly communicating what is being done and why. I will not go into details why is that important, but I would really like to see the same to be implemented on the forums.

Taking a moderation action, such as rewriting the title of this thread, should have been well communicated.

Now to actually dispute that action, if something is linked from the official page, then it is official. The subreddit is official, that word should stay in the title. Separating it with a comma from the discord server, which was created and maintained by the subreddit's moderators arguably makes it "official enough" to be included in this post.

And to address the discord server that you linked in the above message, having community managers in it doesn't mean anything. I don't understand why do you bring that up here as well. Ours also has community managers in it. Just like tens of random player groups around Elite Dangerous...

Best regards,
Rhea

Hi Rhea,

Thanks for the suggestions re forum moderation, I'm sure when Brett is back of holiday and the rest of the Community Management team will have a look through and take into consideration.

What follows does not represent Frontier but more my personal thoughts and viewpoint from being part of the Moderation team here on the forum and the various live stream platforms that Frontier have Youtube/Twitch/Mixer which have been created by the company etc on the points you've raised.

Currently the forum moderators work off a rule-set created by Frontier which are very comprehensive and detailed due to the legal considerations that being an official platform has to adhere to. This dates from way back when the forum was created and which is refined and amended as time progresses and the company, games & community evolves.

As this is the official forum i.e created and maintained by Frontier they do have to as I said consider the legal implications of what is allowed and we have regular discussions on what we feel is correct and over the years continues to be amended and updated.

As we are the official moderation team for Frontier i.e appointed and governed by Frontier we have also had to sign specific Non Disclosure Agreements (NDA) which covers not only what we can say but how we conduct ourselves on the forum. I am assuming that the you folks who form the moderation team on your platforms haven't signed any NDAs from Frontier that specify conduct and rules etc for Social Media platforms? (If I'm wrong I of course apologise)

In the case of the forum title being edited, yes the moderator in question could have popped an note to say the title had been changed if they felt it was warranted.

Re the reasoning behind the edit after a quick review I personally agree that using the term "Official" in the title was not correct due to the following reasons.

1) They were not created and maintained by Frontier or a representative/employee of Frontier in an official capacity.
2) They are fan created reddit/discord and as such at this time at the least should not be considered official even if they are linked to via the website.
3) To define a social medium platform set as an official outlet does opens up Frontier to possible legal implications on what content is posted not only by regular users but also the moderators as well as any punitive actions by the moderation team that may be taken.

There's nothing to say that Frontier will not at some point deem them to be considered the official and then the term would be appropriate to use.

So, in conclusion I'd suggest contacting the Frontier Community team and have a discussion on how to go forward on the terminology of said Reddit & Discords that way you'll have a clear understanding on how you can proceed.

I hope that helps to clarify some points.
 
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