Console Copy Portal : 'Database Error' [RESOLVED]

Lazy Murph

Lazy Murph
Northpin said:
try a different commander name?
(like for example altering a letter or adding one in case you dont want a completely new cmdr name?)
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I shouldn't have to try another name. The one I'm trying to have is available as far as I can tell, no errors coming up in that regard.

Just tried again a few mins ago and now getting an internal 500 error when choosing a new commander name. Fml. I'm going to leave it a few days and try again. Not like I'm sat rocking waiting for this to happen! 🤣
 

Felix DiCestria

Felix DiCestria
Lazy Murph said:
I shouldn't have to try another name. The one I'm trying to have is available as far as I can tell, no errors coming up in that regard.

Just tried again a few mins ago and now getting an internal 500 error when choosing a new commander name. Fml. I'm going to leave it a few days and try again. Not like I'm sat rocking waiting for this to happen! 🤣
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You could send a ticket to Customer Support, Sally posted the link further up the thread.
 

Avod

A
Thank you. During the offtime , I hypothesized this and was successful in this action. I am now fully PC enabled and is now playing Odyssey on Steam.

Thank you CMDR o7
 

Avod

A
zabbadak777 said:
so I will help you out, when you come home from work, go to your mail inbox and click on the mail again which was showing the progress, from there on you will be ale to download and install the launcher. It doesn't matter where you did the transfer procedure from.
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Quoting this reply for the record.
 

Algin Tenkian

A
I've been getting the 'A database error has occurred when starting the copy process' since the transfer portal went live. ticket raised at 9.30 yesterday eve. no reply yet. back to EVE till its sorted.
 

Merlin StWahgwaan

Merlin StWahgwaan
Some advice to those having database errors still...

Sally's first advice still applies, try to go thru the process slower... going too fast thru the logins and choices, may be causing errors in the setup process... just slow down, give a few seconds between button selections... take a breath...

Make sure your not running your console account while trying to do the transfer, the game should be closed on the console and PC.

Also, make sure to physically log out of all Frontier websites before trying to setup the transfer, wouldn't hurt to clear cache, history, ect, being logged into the Frontier store or user portal, might be causing cookie issues.

Check carefully that you have enabled all cookies on the user portal site, and any linked site that opens while logging in to anything... enable Java script in your browser, and make sure your browser and OS are fully upto date.

Also, if havnt done so, ensure trying a second browser or device if possible...

If you are still hitting errors, that's the time to open support tickets, and wait for Fdev to respond, which is approximately 24hours from ticket submission at this time...

That's my best advice, my errors cleared using a mobile device, on my data plan, not wifi, not laptop/desktop and only by using fresh installed Firefox not Chrome... don't know why, but just an FYI for everyone, doesn't hurt to try a few different ways if you have the time and effort while waiting for an Fdev response
 

Northpin

Northpin
Merlin StWahgwaan said:
Sally's first advice still applies, try to go thru the process slower... going too fast thru the logins and choices, may be causing errors in the setup process... just slow down, give a few seconds between button selections... take a breath...
Click to expand...

My transfer went flawless... but i did took it so involuntarily very slowly - so this advice might have lots of value in it.
As in i logged in my xb account
Then i went to create a new frontier account... that took some time
Then i arrived at commander name step - that took me like 5-10 minutes cause i wasnt really sure what new cmdr name to pick, so i wrote down like 15-20 variations till i found one that i was ok with.
 

Algin Tenkian

A
Merlin StWahgwaan said:
Some advice to those having database errors still...

Sally's first advice still applies, try to go thru the process slower... going too fast thru the logins and choices, may be causing errors in the setup process... just slow down, give a few seconds between button selections... take a breath...

Make sure your not running your console account while trying to do the transfer, the game should be closed on the console and PC.

Also, make sure to physically log out of all Frontier websites before trying to setup the transfer, wouldn't hurt to clear cache, history, ect, being logged into the Frontier store or user portal, might be causing cookie issues.

Check carefully that you have enabled all cookies on the user portal site, and any linked site that opens while logging in to anything... enable Java script in your browser, and make sure your browser and OS are fully upto date.

Also, if havnt done so, ensure trying a second browser or device if possible...

If you are still hitting errors, that's the time to open support tickets, and wait for Fdev to respond, which is approximately 24hours from ticket submission at this time...

That's my best advice, my errors cleared using a mobile device, on my data plan, not wifi, not laptop/desktop and only by using fresh installed Firefox not Chrome... don't know why, but just an FYI for everyone, doesn't hurt to try a few different ways if you have the time and effort while waiting for an Fdev response
Click to expand...
Done all the above, tried chrome, safari, edge... just tried it with safari and chrome on mobile devices. still exactly the same 'A database error has occurred when starting the copy process' message.
I will await my ticket response.
 

Lazy Murph

Lazy Murph
Merlin StWahgwaan said:
Some advice to those having database errors still...

Sally's first advice still applies, try to go thru the process slower... going too fast thru the logins and choices, may be causing errors in the setup process... just slow down, give a few seconds between button selections... take a breath...

Make sure your not running your console account while trying to do the transfer, the game should be closed on the console and PC.

Also, make sure to physically log out of all Frontier websites before trying to setup the transfer, wouldn't hurt to clear cache, history, ect, being logged into the Frontier store or user portal, might be causing cookie issues.

Check carefully that you have enabled all cookies on the user portal site, and any linked site that opens while logging in to anything... enable Java script in your browser, and make sure your browser and OS are fully upto date.

Also, if havnt done so, ensure trying a second browser or device if possible...

If you are still hitting errors, that's the time to open support tickets, and wait for Fdev to respond, which is approximately 24hours from ticket submission at this time...

That's my best advice, my errors cleared using a mobile device, on my data plan, not wifi, not laptop/desktop and only by using fresh installed Firefox not Chrome... don't know why, but just an FYI for everyone, doesn't hurt to try a few different ways if you have the time and effort while waiting for an Fdev response
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Done all of that. Repeatedly.

Support ticket in now.

I get you're trying to help (FDEV clearly don't care this is still happening to some people as this thread has been marked as resolved all day, which it clearly isn't) but don't assume everyone still having database errors are just mashing buttons. This is a back end issue, not user error.
 

Northpin

Northpin
Lazy Murph said:
Done all of that. Repeatedly.

Support ticket in now.

I get you're trying to help (FDEV clearly don't care this is still happening to some people as this thread has been marked as resolved all day, which it clearly isn't) but don't assume everyone still having database errors are just mashing buttons. This is a back end issue, not user error.
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They cannot help you here on the forums.
Only the support can help through the ticketing system.

And as Sally mentioned, they are over-their-heads busy with tomorrow's launch of Horizons 4.0 - again not like the CM team can help anyone here on the forums.
 

Merlin StWahgwaan

Merlin StWahgwaan
Lazy Murph said:
but don't assume everyone still having database errors are just mashing buttons. This is a back end issue, not user error.
Click to expand...
I didn't assume anything, I was just giving my best advice to anyone still having issues as I'd noticed there had been no reply from fdev today.

And I never ever said user error was the problem, I implied device error was the problem, not the user, in fact, I assumed users were techno-able, and able to understand all suggestions without detailed instructions, I didn't treat anyone like they were the problem themselves.

And I get your opinion that's its a backend issue, but i had the same error for over 3 hours yesterday, and it wasn't resolved by Support or anything in the back end being changed. I still had the error after thier hotfix was applied when others who had the error were getting their completed transfer emails already.
The only thing that fixed it, was what I did myself on my own, not anything Fdev did.

So again, your opinion that it's backend, doesn't mean it is.. I thought it was too, until I realized chrome, maxthon, edge, ect, all browsers I had, on all my devices, including mobile, were simply not working and tossing the error. So I tried Firefox, making sure it was a fresh install on my phone, changed to my mobile data instead of wifi incase my IP at home was the issue, and made sure to accept all cookies on all pages that I opened, and then, FIRST TRY, it worked without any errors.

So there could be any number of non-user and non-backend issues that is simply between your device and their network that isn't communicating properly in some way, bad data, time out, dropped packets, wrong user signed in according to cookies even though does not appear wrong on your screen.... 10 000 non-backend fdev issues that might only be resolved by the user....
For example, your device might be storing 2 cookies for login status on Frontiers website, and potentially sending the wrong data with your transfer request, so the database is sending a denial response/database error to the user data being sent not matching whats in their database... anyways... too many possibilities for you to claim it's fdev sided responsibilityto fix, when litterally dozens of ppl fixed the same error without fdev yesterday
 
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DaBeef2112

D
I tried today now that my carrier has been decommissioned and I get this error. Really frustrating. Submitting a ticket guess it will be a few more days before I can play....
 

madmattnz

madmattnz
So I tried again with a different CMDR name and one of my PS4 alt Frontier accounts and it all worked! Went through in about 5 minutes (when the UK were sleeping).

Loaded up using the ED Alias on my desktop - logged out of my current PC commander and in with the new one and Horizons 4.0 loaded up perfectly. So nice to see my old Corvette plus 6+ billion of credits!

So now my question is... I own ED and Odyssey on Steam for my original PC CMDR. From which vendor do I buy a second copy of Odyssey to play on my transferred PS4 CMDR - now named 'Mad' Matt? Steam, EPIC or Frontier? My guess is Frontier and I just go through the ED launcher correct?

Last question - does anyone know how often Frontier have a sale on ED and Odyssey?
 

Factabulous

Factabulous
madmattnz said:
Last question - does anyone know how often Frontier have a sale on ED and Odyssey?
Click to expand...

Elite Dangerous on Sale | Steam and Frontier Store

Greetings Commanders. Posting a small note this morning to alert that not only is Elite Dangerous on sale via Steam now, but you'll also find mirrored reductions via the Frontier Store from 12:00 BST today too, with: 75% off Elite Dangerous. 45% off Elite Dangerous: Odyssey. 45% off Elite...
forums.frontier.co.uk forums.frontier.co.uk
 

madmattnz

madmattnz
Factabulous said:

Elite Dangerous on Sale | Steam and Frontier Store

Greetings Commanders. Posting a small note this morning to alert that not only is Elite Dangerous on sale via Steam now, but you'll also find mirrored reductions via the Frontier Store from 12:00 BST today too, with: 75% off Elite Dangerous. 45% off Elite Dangerous: Odyssey. 45% off Elite...
forums.frontier.co.uk forums.frontier.co.uk
Click to expand...
Thanks! So do you know if I should buy the Frontier version or the Steam for my 2nd Commander?
 
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