Yes. So WHAT are they working on... give us some more granular detail. What are the current sticking points? Has anybody thrown a test deployment at a console? Is it being raised at weekly team meetings? Are any developers assigned to the transition? There's LOADS they could say, even without saying very much or giving anything away. This is not how customer service works - especially, when you have a loyal, invested customer base who are slowly drifting away...
I think you're expecting too much from FD there.
All they can really say at the moment is they are working on it.
We know the sticking point, performance.
Has anyone thrown a test deployment at a console? Well, how else are they going to work on it?
Is it being raised at weekly meetings? Most definitely. Its a major issue for FD. Their share price will be affected by and positive/negative news. You bet your life its being discussed.
Are any developers assigned to the transition? A silly question, how else are they working on it?
The only way those answers would be different if FD were outright lying to us, and if they are, then any answer to those questions are worthless anyway.
This is not how customer service works
Have you tried asking for the manager? I know how customer service works. I've worked most of my career in service oriented and client facing roles
especially, when you have a loyal, invested customer base who are slowly drifting away...
All FD can do is work as hard as possible on a solution to consoles. Best they could do at the moment is repeatedly saying "Still working on it" until they have some actual news to deliver. Either people believe it and continue to hope for a solution or not. If they drift away, then they can always come back if FD do resolve this issue.
Its worth keeping mind mind FD are a public listed company and they can't go into their trials and tribulations with the process. CM's for example can't say "We've hit a really bad sticking point with console release. We're not sure if we can overcome it"
BOOM, share price drops.
That's not going to happen no matter how much you want it to.