I have preordered the deluxe edition and it's not present in game
My problem isn't that they're not present in sandbox, the game thinks that I haven't even purchased the deluxe edition, even though Epic Games store shows that it is in library.Hey everyone!
Please be aware that you have to research the Deluxe Edition dinosaurs in a Challenge Mode level, in order to unlock them for use in Sandbox Mode. They won't be automatically unlocked.
Your vehicle skins and Amenities Buildings signs should be available to you in Sandbox and Challenge Mode. The vehicle skins can be changed in the building where the vehicle parks, so the Response Facility for helicopters and Ranger vehicles, and Paleo Medical Facility for MVUs.
Edit: Here are the screenshots of my menu options when I open my game keeping in mind I pre-ordered and purchased the deluxe edition of the game.I have the same issue, I pre-ordered the deluxe edition on epic store a few months back and verified it was the deluxe version and when I boot up the game in the corner is a menu option to buy the deluxe version of the game and I only have the option of 79 available genomes instead of the full 84 with the deluxe edition. I haven't seen any indication that the pre-order bonus items have been installed along with the deluxe edition items. I've attached screenshots to show what it is that I'm seeing on my side things.
Edit: I can only attach one image in my post so I'll post the other screenshots in replies to myself.
Open your screen shots in Paint and select "Save as" and choose .jpg format.Disregard this post as the other screenshots I intended to post with the menu option to purchase the deluxe edition in the in game menu screen will not upload for some reason.
Just checked my own game, and the pre-order items are in my sandbox now but like you the deluxe items are not present and show that I don't own them despite my purchase.Update, the skins from the preorder seem to have eventually shown up on their own at some point. However, the deluxe items are still acting as if I've not purchased the item. This is strange considering that it shows as being in my library in the store. Tried to delete and redownload the game but that hasn't fixed anything.
Edit: Yes, I checked for them in challenge mode.
Yep, fixed for me too.UPDATE: I can confirm that game now recognizes my deluxe content, i contacted Epic store support and Frontier support, i don't know which of them has fixed the issue, i still didn't receive any e-mail from them. You may check and see for yourselves if it is fixed for you, if not then i would advise you to contact support as i did.
I can confirm the same for my game, at least in part. The Megalosaurus and Pachyrhinosaurus are still missing for some reason, but the other three Deluxe exclusives are now showing up in my list of unlockable dinos. The DPG skins are also there now, but I've yet to find those six unique building signs.UPDATE: I can confirm that game now recognizes my deluxe content, i contacted Epic store support and Frontier support, i don't know which of them has fixed the issue, i still didn't receive any e-mail from them. You may check and see for yourselves if it is fixed for you, if not then i would advise you to contact support as i did.