Error code Jade Viper (I NEED A DEV OR CM TO CONTACT ME ASAP)

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Amy Pendergast

Amy Pendergast
CMDR MRMAURICE said:
The CM's are active in the threads. 95% of the replies on this thread are trolls, which is a given (gg). If you click on the issue tracker I have provided you will see my frustraions. I need it fixed, its been over a month
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Yeah we are trolling a bit :)

But your chances are relatively slim to get the attention this way. Try pinging the CMs directly by mentioning them, that helps a bit.
 

Marcus

Marcus
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John Stoutbeard

John Stoutbeard
CMDR MRMAURICE said:
Its worth a shot. I am locked out of an element of the game, and have been since the date I provided
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That means support can assist quickly, as long as you create a ticket with 'unable to play / locked out' kind of category.
EDIT: Nevermind, you can still play the game, you just found a bug.
 

cyberus

C
Even if you were Putin…. They simply will pull off middle finger at the screen by reading such demands on the forum …. And well deserved.
But goodbye to you and your friend
 

CMDR MRMAURICE

CMDR MRMAURICE
Amy Pendergast said:
Yeah we are trolling a bit :)

But your chances are relatively slim to get the attention this way. Try pinging the CMs directly by mentioning them, that helps a bit.
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Thank you for an actual decent response. Honestly I'm at my wits end with this bug..... I've waited just over a month and I didn't know what else to do. so I went for the "Demanding something be done now" way. Not the best idea I've ever had, I admit
 

Bottom Hat

Bottom Hat
CMDR MRMAURICE said:
Clearly not......... This is a poor attempt at even a basic troll
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To be fair, I would categorize it more as a question, but each to their own.


Tbh it was a joke, lighten up, nobody called you stupid or something ;)


Edit - to try and be helpful, submit a ticket instead of an issue tracker thing. The tracker is crap, whereas support are very helpful, if a little snowed under atm
 

Amy Pendergast

Amy Pendergast
CMDR MRMAURICE said:
Thank you for an actual decent response. Honestly I'm at my wits end with this bug..... I've waited just over a month and I didn't know what else to do. so I went for the "Demanding something be done now" way. Not the best idea I've ever had, I admit
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I can understand your frustration. Since Odyssey dropped response times at support have risen considerably sometimes.

Hope you find help/a solution soon. o7
 

CMDR MRMAURICE

CMDR MRMAURICE
Bottom Hat said:
To be fair, I would categorize it more as a question, but each to their own.


Tbh it was a joke, lighten up, nobody called you stupid or something ;)
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Sorry but I'm just so frustrated rn. I was hoping this update would at least fix my issue. I have a video of it but don't know where to upload it to. You will then see how frustrating it is
 

Bottom Hat

Bottom Hat
CMDR MRMAURICE said:
Sorry but I'm just so frustrated rn. I was hoping this update would at least fix my issue. I have a video of it but don't know where to upload it to. You will then see how frustrating it is
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No I understand that, I didn't mean to irritate you really. But I can see it would have been annoying, so my apologies genuinely. I edited the post you quoted - have you just done an issue tracker, or have you written to support? The latter will be much more successful, and the tracker is rubbish tbh with you, where I wouldn't expect a result sadly. Email support and see if they will fix it. They are brilliant, but very busy at the moment I think.
 

CMDR MRMAURICE

CMDR MRMAURICE
Bottom Hat said:
No I understand that, I didn't mean to irritate you really. But I can see it would have been annoying, so my apologies genuinely. I edited the post you quoted - have you just done an issue tracker, or have you written to support? The latter will be much more successful, and the tracker is rubbish tbh with you, where I wouldn't expect a result sadly. Email support and see if they will fix it. They are brilliant, but very busy at the moment I think.
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I'll try and email support. I've been patient and waited until this final patch to see if it was fixed. Thank you for the replies. Plus, sorry my title comes arcoss as a demanding child, I'm certainly not. I just wonna scan some plants
 

CMDR MRMAURICE

CMDR MRMAURICE
Maolagin said:
This is the actual, non-trolling answer to OPs question. Issue tracker is for bugs with the game, support is where to go for getting help for an individual player.

That it came from Bottom Hat of all people is just another baffling sign of the times!
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Oh I get that. But I am getting an error so I thought raising it on the tracker would help. I will email support. Sorry for coming across as an absolute child. But damn, its annoying the hell out of me
 

Dextio

D
Not "annoying" but...I can only think of a few things that would warrant a CM's/Support's immediate attention. Scanning plants isn't one of them, sadly )-:. Although yes, I can understand the frustration.
 

CMDR MRMAURICE

CMDR MRMAURICE
Dextio said:
Not "annoying" but...I can only think of a few things that would warrant a CM's/Support's immediate attention. Scanning plants isn't one of them, sadly )-:. Although yes, I can understand the frustration.
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I get that. However, its been over a month I've had this and I'm in "rage" mode. The title doesn't make my case any more important than any other issues. I'm just so frustrated. Also, "scanning plants" is literally one 3rd of the content Odyssey drops. If its broken, even just for me, it needs addressing. My choice of going down this route is my only downside, I should have picked a better title, I admit. I get that now. I'm just annoyed and raging.

I have now contacted Frontier support and hope they fix this for me.
 

Dextio

D
CMDR MRMAURICE said:
I get that. However, its been over a month I've had this and I'm in "rage" mode. The title doesn't make my case any more important than any other issues. I'm just so frustrated. Also, "scanning plants" is literally one 3rd of the content Odyssey drops. If its broken, even just for me, it needs addressing. My choice of going down this route is my only downside, I should have picked a better title, I admit. I get that now. I'm just annoyed and raging.

I have now contacted Frontier support and hope they fix this for me.
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Yep, the rage can be real strong sometimes )-:. I think we have (all?) been there. My sympathies. Hopefully they'll address this issue soon.
 
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