There are regular complaints about how FD don't engage much with forum users.
This thread should probably be stored as a default explanation anytime that complaint comes up in future. Fourteen pages, largely full of the kind of direct insults which would be removed in no time if they were aimed at another forum user - and all because a free update has gone wrong in some areas (as has happened many times before), and it's not been fixed 22 hours later.
Sure, by all means, highlight and complain about the bugs. They need to be pointed out, after all. But heaven's sake, enough with this insulting of people you don't know, doing a job you don't understand, creating a bit of amusement (which you only have to pay for once). Grow up.
It's a catch-22 situation, Frontier don't communicate with the players because the players never say anything constructive, but the players complain because Frontier don't communicate. How do you break this?
Frontier have to be the ones to brave the flak take the hits and communicate. They need to have open betas for these updates so that bugs can be brought to their attention, and then actually squash those bugs ... but I digress ...
The biggest mistake Frontier have always made is to stay silent. They stay silent because
a) They don't want to reveal information too early, they pander to journalists so the journo's can promote their game (journo's got a look at Thagoid ships at Gamescom before even the first player was interdicted) ...
b) They don't want to reveal something too early in case players revolt against what Frontier want to do (Supercruise was changed from a points-of-interest method to what we have because players refused to accept it) ...
c) Frontier stay silent because of abuse they get ... because they stay silent when they should be communicating.
So yes, there are many comments here, Reddit, Twitch, Steam etc that are not acceptable towards Frontier, or any game developer. I'd never support those comments ... BUT ... Frontier do deserve some criticism for both what they put out, AND for not communicating.
Here's two questions I would like the answer to FROM FRONTIER (ie not one of us)
1) How many devs (ie not marketing, not personnel etc) are working on Elite Dangerous?
2) When will we get atmospheric landings?
Go on, break your silence Frontier, have faith in your community and see the difference you can make.