Well, back in that one Franchise game now, and I can't even move animals from my storage to the zoo. Seems like it's gotten worse about disconnecting as well. Every build item I put, it disconnects., though fortunately no progress is lost. Pretty much unplayable though. Hopefully they'll sort it out this week.
Franchise server issues since update
- Thread starter criswaller
- Start date
Wondering if one problem is that the two big holidays were on Monday this year, and that's the usual Franchise server maintenance day. Seems as if they could have moved the maintenance times when they fall on holidays, though. Hope we don't have to wait an entire week until next Monday for the issue to be fixed.
Since the issue is so severe and affect a large portion of the franchise player base, I doubt they will wait a week to try and implement a fix (at least I hope so!)
Well, I would be surprised if there would be a fix today, unless they were working on the non holidays to identify the cause - if it wasn't as simple as the server maintenance cycle not being completed in time. How quickly they figure it out and get it fixed depends on the cause, the number of people around to work on it ( in my programming job each person was assigned a set of bugs to resolve) - so it could be just the one person, at least, initially looking into it.
That actually makes sense. The servers could be struggling if they didn't get 2 weeks worth of excess data clear outs done. Hopefully, if they make the initial assumption that it was due to this, that the first thing they do when they can is a maintenance update to see if that resolves the issue before looking into other causes. Assuming that they haven't already been looking at other possibilities already.
Hopefully I am wrong thoughYou, Sir, just destroyed all my hopes
:crossesfingers:
that happens when one of your animals get sold, happens to me to.I've currently been getting an issue where if I'm on either trading tabs or going through the large tab with all my zoo animals trying to sort them....After a while if I have any selected the tab will reset and bump me back to the top of the page.
Yeah I just remembered that. Haha. But it deffo still happens on the other tabs even when I'm on my own zoo animal page. Never use to happen on the market tab unless I manually refreshed the page.
Also looks promising here. Playing about 15 minutes now in the one zoo I piddled around with the last few days. Market quantity offerings look normal, can buy and sell again, and can place animals in the enclosure. No disconnects thus far too.
They must have plugged something back in!
Great to read that. Just sad that it doesn't work for everyone. Awesome that I might finally be able to restock my Enclosures without paying 10.000 per Animal
Hope they do some emergency maintenance soon! Even if it means they shut the franchise servers down for a day. This is terrible: the worst it's been in my memory of the game. Haven't gotten any updates via email on the ticket, but I assume that goes for the countless others who have also made reports.
Hopefully it will get up and running again for everyone. I would suspect with the widespread effect of the problems, and the fact it happened at a time when they were on a holiday break, the amount of tickets is likely enormous. I'm sure it will be addressed in some way, whether individually or as some kind of "announcement". Crossing my fingers for all of you that it hasn't worked as yet that it will soon.
No announcements yet, but yes there are an unusually large number of tickets about this (presumably) related set of issues with the franchise server. Would be nice if there were some public acknowedgement of the issue, at least with an ETA for repairs, or an assurance of the steps they are taking. That they are probably afraid of over promising is worrying, because it suggests the problem is more than just a lack of Franchise server maintenance for two weeks.
Anecdotally, all the reports I have seen seem to be from countries that are not inside the UK: a number from the US, some from continental Europe, India, even one from a South American player. Could it be part of the problem if all their staff live and work in the UK and so can't personally replicate the problem?
Though I just saw that Xrystal is in the UK and is having issues too. It may very well be related to the number of people on at a given time, though I have yet to find a time that is completely free of the problem. My experience is that when I first log on the game seems to run okay, but within ten minutes or so they disconnect messages and trade center lag start, and once the seal is broken there they are relentless, regardless of time of day.
There are other issues reported with the expansion too, such as the gift shop feature being bugged. I have just been playing a sandbox zoo set to mimic regular play as much as possible, and it's working fine so far, but I haven't tried the modular gift ship yet.
Anecdotally, all the reports I have seen seem to be from countries that are not inside the UK: a number from the US, some from continental Europe, India, even one from a South American player. Could it be part of the problem if all their staff live and work in the UK and so can't personally replicate the problem?
Though I just saw that Xrystal is in the UK and is having issues too. It may very well be related to the number of people on at a given time, though I have yet to find a time that is completely free of the problem. My experience is that when I first log on the game seems to run okay, but within ten minutes or so they disconnect messages and trade center lag start, and once the seal is broken there they are relentless, regardless of time of day.
There are other issues reported with the expansion too, such as the gift shop feature being bugged. I have just been playing a sandbox zoo set to mimic regular play as much as possible, and it's working fine so far, but I haven't tried the modular gift ship yet.