I cant buy ARX in the store

[AvelCo]

Good afternoon.
I have to turn to you already here.
Can you explain when I can get a response to my "ticket" that I filed on December 17th or the message I sent on December 22nd?

I tried to buy ARX in the official store and got an error. I tried different maps. Failure.
After that, I tried to buy ARX in the Steam store. The purchase was successful, the money was withdrawn, but nothing was added to the game. Failure.

I'm so sad.
Please fix both issues.
Thanks a lot. Have a nice day.

 

[Hooplah]

Did you go here to submit the ticket?

 

[varonica]

Did you submit a ticket or did you contact customer service? Two entirely different things, if it's an issue outside the game, specially with money, always contact customer service.

 

[AvelCo]

Did you go here to submit the ticket?

Yes. Sure!

 

[AvelCo]

Did you submit a ticket or did you contact customer service? Two entirely different things, if it's an issue outside the game, specially with money, always contact customer service.

Yes, sure! I left the application on December 17th!

 

[Fnord Velkor]

Yes, sure! I left the application on December 17th!

Did you get email acknowledgement of the ticket? If not then the ticket (support request) was not completed properly.

You should be able to see your request if you log in to support and then click on "my activities" in the top right. It will show status and any messages.

P.S. I forgot to mention that you can view all your ARX transactions in you "user portal" https://user.frontierstore.net/ - have fun.

 

[AvelCo]

Did you get email acknowledgement of the ticket? If not then the ticket (support request) was not completed properly.

You should be able to see your request if you log in to support and then click on "my activities" in the top right. It will show status and any messages.

P.S. I forgot to mention that you can view all your ARX transactions in you "user portal" https://user.frontierstore.net/ - have fun.

Thank you very much for your advice.
Here is a screenshot of my issue report. Also, there are no movements in the list of transactions by the link you specified.
While on Steam this transaction is displayed.
Thank you

 

[midnight void]

had similar issue with purchasing arx via steam. was resolved after logging in https://www.elitedangerous.com/

 

[DrinkyBird]

Make sure your Frontier account is linked to Steam, and that you logged into the launcher using the Steam Log In button (log out to make sure).
That's what fixed it for me the last time I bought Arx on Steam that didn't appear.

 

[Fnord Velkor]

Thank you very much for your advice.
Here is a screenshot of my issue report. Also, there are no movements in the list of transactions by the link you specified.
While on Steam this transaction is displayed.
Thank you

OK - there is your issue - that is not a support request. That is a system they put in place for bug reports - the call it the issue tracker and it is pants.

You need to submit a support request here:

Submit a request – Frontier Support

customersupport.frontier.co.uk

There a member of the support staff will look at your account and investigate your issue. Hopefully they will sort you out before too long.

Frontier support staff are excellent.

Good luck

 

[MickyG1982]

Good afternoon.
I have to turn to you already here.
Can you explain when I can get a response to my "ticket" that I filed on December 17th or the message I sent on December 22nd?

I tried to buy ARX in the official store and got an error. I tried different maps. Failure.
After that, I tried to buy ARX in the Steam store. The purchase was successful, the money was withdrawn, but nothing was added to the game. Failure.

I'm so sad.
Please fix both issues.
Thanks a lot. Have a nice day.

Make sure steam is correctly linked to your FD account, use your steam account to login & your ARX will magically appear.

In fact, the response to my ticket was:

Greetings Commander,

Thanks for getting in touch.

To access Arx purchased through Steam you will need to link your Steam and Frontier accounts. You can do this via the following instructions here. You will receive a partner key as part of the process to redeem in Steam and add the game to your library.

Once those accounts are linked, you will then need to restart Steam, relaunch the game and use the 'Steam Log In' option on the Elite Dangerous launcher. You can review the instructions for this here.

Your Arx balance should then update.

Please do review the above instructions and if we can be of any further assistance, please do get in touch.

 

[CMDR X]

I wouldn't spend another dime on this dung fest, but that's just me.
I regret buying Odyssey for my Son today. Can't even wing up. Joke.

 

[Fnord Velkor]

I wouldn't spend another dime on this dung fest, but that's just me.
I regret buying Odyssey for my Son today. Can't even wing up. Joke.

Well it has given you the opportunity to make multiple posts moaning about it - so some silver lining - eh?

 

[AvelCo]

Убедитесь, что ваша учетная запись Frontier связана со Steam и что вы вошли в программу запуска с помощью кнопки входа в Steam (выйдите из системы, чтобы убедиться).
Это то, что исправило это для меня, когда я в последний раз покупал Arx в Steam, который не появился.

Thx for you!

 

[AvelCo]

OK - there is your issue - that is not a support request. That is a system they put in place for bug reports - the call it the issue tracker and it is pants.

You need to submit a support request here:

Submit a request – Frontier Support

customersupport.frontier.co.uk

There a member of the support staff will look at your account and investigate your issue. Hopefully they will sort you out before too long.

Frontier support staff are excellent.

Good luck

Thank you! This is very helpful advice!

 

[CMDR X]

Well it has given you the opportunity to make multiple posts moaning about it - so some silver lining - eh?

I'd rather be playing with the games I paid for with my loved ones, instead of complaining on forums, trust me.
Four copies of Elite and 2 more of Odyssey. Not an insignificant investment. Not to mention the four PC's and
controllers needed to run them. How's that silver lining again? I have every right to bich and moan.

 

[AvelCo]

Thanks a lot to everyone who responded!
The issue has been resolved and was related to the fact that the wrong way to enter the game was selected in the game launcher. "Login" instead of "Steam Login".
Have a good flight! Safe and interesting game!

 

[CMDR Karrde Sun]

Just in case, I use my steam wallet and always buy arx through the website arx.elitedangerous.com, logging in with steam credentials. You can check it’s all good once you log in as you should see your current arx balance (and formerly your commander name, not lately seems). The payment option should only be steam wallet. Always works that way.