Agreed with everything you said.
Elite is missing the human touch. The closest what we get from "humans" is space stations telling us they gonna blast us into spacedust if we loiter around. Or pirates wants our cargo. The game is very negative, when it comes to interactions. It's either hostile or nothing at all.
Here is another game from a decade ago. This is how to do make the player feel like they are being involved with something. This one is still my all time favorites, the beginning is better than many space sims I can remember.
[video=youtube_share;7DtwfHyHCoE]http://youtu.be/7DtwfHyHCoE[/video]
I think I agree with you, I do miss the faces we used to get in Elite 2 when docked, they were just images but better than nothing, in that sense ED has kind of taken a step back. I wonder how much work it would be to add a decent amount of random faces to go with the bulletin board messages, or a small video feed of the traffic controllers giving or denying you permission to land and take off.
edit: I think it would add a ton of flavour too if the authority ships had voice comms rather than just text, although they would have to record quite a lot of alternate dialog so that it would not get too repetitive.
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