The concern is that after much finantial sucess and a lot of time, FD hasn't delivered. That and also the rarity of communications.
That statement does not make much sense. Firstly so far Horizons has been delivered. And either way, in order to be able to confirm a "non delivery", you would first need to establish the timelime, i.e. you deliver something at a certain time. Which in this case is open ended, throughout the whole life of the product by definition.
The rarity of the communications is in the eye of the beholder I am afraid, but on that regard I think
this one in combination with
this one in particular, among many others, is quite telling and reasonable.
As I said, any product comes with perceived obligations, they are called expectations.
Perceived obligations and guarantees, especially if they are incorrectly understood, as it seems to be the case in numerous posts here, can not be argued as the basis for, say, refunds. I mean, you can argue, but you would be wrong, i.e. a mistake.
When you don't like a product, you can ask for a refund, it may be granted or not. You are looking for something that doesn't exist.
I think I have already commented on that before. You can ask indeed, in this case and any other. Even if, as in this instance, there is no obligation or guarantee that justifies the refunds rationally. I personally would love to see Riverside refunded. It does not necessarily mean he has any actual real grounds to justify it other than misunderstanding, or misrepresenting, those obligations and guarantees.
A complaint may not need to be only about obligations but expectations. I find it amusing that you keep bringing up this obligation thing.
A complaint that seeks refunds without any basis on a previously offered guarantee or undertaken obligation is not really a complaint, it is just a demand. Everyone is entitled to those, no hard feelings. But you should not be too upset, or at the very least not too surprised, if not corresponded.
Misrepresenting/misunderstanding those guarantees or obligations is the main element and common denominator for most of the "complaints" here, hence why it is important to keep bringing it up.
Having said all that, I personally support any kind of demand for more information or urging FDEV to deliver earlier rather than later. Cant think of many that would not. But let´s call it what it really is. Demands. And let´s not try to rationalize it as a complaint through misunderstood guarantees or obligations. Just own it for what it is, a demand. No more, no less.