My first and Last post to Frontier Forums

Hi there, CMDRS.
This will not be pleasant, I do not want to be the one to write this. However, with my own dealings with Frontier I feel I owe the community at large an explanation that took me nearly A month of googling, discord calls, Youtube videos, connecting with certain Youtubers on the matter, And Facebook groups relevant to the game and what I have found out in the process is that Frontier in my opinion, has made a bold faced lie. Let me set the stage a little, I purchased Elite: Dangerous through Xbox when it was released in the Xbox preview program almost on release, and have been avid player since. Well as you do, I grew up and moved away from Xbox and got a PC, shortly after getting into pc gaming my Xbox had finally passed on, leaving me without Elite for this past year. |
Recently had made the purchase of Elite on steam after stumbling upon a reddit article (I will reserve links for anyone who would like to PM me for my sources) stating that they had been successful as bringing their commander over from Xbox to PC. After reading this I attempted to recreate their steps, to no avail which prompted me to start reaching out to some of these individuals and questioning them on their now success, some of them have had it patched back, some of them are still under the Radar.
Now, we arrive at the point where things turn a little unfortunate: I sent an email to Frontier support with a few questions about some other issues in my account but the prime factor I brought up is this reddit article and that if possible I would like to recreate this, 'Bug'. (although I did not word it to them as a bug)
The response I received didn't even surprise me. It would appear that a bug in their game can cause cross-save, but as A Frontier's own CSR quoted to me: "This is not something we can work around or compromise on."

Quite frankly: If you see no need to compromise with your community, then why would we continue to be apart of this community.
This isn't a case of we don't want to pit the communities against one another, or a case of the tech is too difficult anymore, this is simply " I don't wanna". let that sink in when you spend your hard earned dollars on a company with such an attitude. Because I sorely regret my spending money on ships kits and thrusters after receiving that Email.
I want to thank all the CMDRS who have helped me fly with this game, and all the great experiences we have shared in the galaxy at large. To you all I give a hard fought and won o7.


Fly Dangerously, Solomon
 
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are you upset that they wont recreate a bug for you?
did the others who managed to do this go through FDev too and got a different response?
 
AFAIK there has never been a case of someone transferring their account over (because that would be impossible for someone to do by themselves) or any case where FD did a fully transfer.

All FD have ever offered is a one time transfer of commander name to the other platform and gift you the credit amount of your assets on the other platform. Your old account is then gone and you start over with your a new account on the other platform, but with more money than you would have with a normal new save.

I presume you misunderstood what the poster was saying or else they were lying. In your dealings with FD, i guess you were also asking them for a full transfer and that is why they said they can't help you or compromise on. I would be surprised if they didn't offer you to do the credit transfer thing, unless they no longer do that.

I also think you should share the full email rather than just a snippet, because its quite possible you are misunderstand or misrepresenting something.
 
Source: https://www.reddit.com/r/EliteDangerous/comments/c9qnia/how_long_has_cross_save_been_a_thing/


I did also forget to post the original article that sparked my investigation.
After I read this article I spent all of my pandemic time inside reaching out to those i could and trying to find out what happened and why, and why Frontier would just let a bug like this destroy their credibility for cross-save capabilities and their game. The email thread is simply the straw that broke my back. the questions I asked, did not warrant a one line " we aren't gonna compromise". I do not want entitlement, I want to know why, and they couldn't even give me that.
 
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They won't support using exploits and hacks to make work what isn't intended to work. I call that integrity and consistency.
I'm not asking them to support a bug or anything like that, I'm asking them to acknowledge the huge part of their community that is asking for a feature that they clearly can do.
legitimately or not, This is called accountability.
 
Hi there, CMDRS.
This will not be pleasant, I do not want to be the one to write this. However, with my own dealings with Frontier I feel I owe the community at large an explanation that took me nearly A month of googling, discord calls, Youtube videos, connecting with certain Youtubers on the matter, And Facebook groups relevant to the game and what I have found out in the process is that Frontier in my opinion, has made a bold faced lie. Let me set the stage a little, I purchased Elite: Dangerous through Xbox when it was released in the Xbox preview program almost on release, and have been avid player since. Well as you do, I grew up and moved away from Xbox and got a PC, shortly after getting into pc gaming my Xbox had finally passed on, leaving me without Elite for this past year. |
Recently had made the purchase of Elite on steam after stumbling upon a reddit article (I will reserve links for anyone who would like to PM me for my sources) stating that they had been successful as bringing their commander over from Xbox to PC. After reading this I attempted to recreate their steps, to no avail which prompted me to start reaching out to some of these individuals and questioning them on their now success, some of them have had it patched back, some of them are still under the Radar.
Now, we arrive at the point where things turn a little unfortunate: I sent an email to Frontier support with a few questions about some other issues in my account but the prime factor I brought up is this reddit article and that if possible I would like to recreate this, 'Bug'. (although I did not word it to them as a bug)
The response I received didn't even surprise me. It would appear that a bug in their game can cause cross-save, but as A Frontier's own CSR quoted to me: "This is not something we can work around or compromise on."

Quite frankly: If you see no need to compromise with your community, then why would we continue to be apart of this community.
This isn't a case of we don't want to pit the communities against one another, or a case of the tech is too difficult anymore, this is simply " I don't wanna". let that sink in when you spend your hard earned dollars on a company with such an attitude. Because I sorely regret my spending money on ships kits and thrusters after receiving that Email.
I want to thank all the CMDRS who have helped me fly with this game, and all the great experiences we have shared in the galaxy at large. To you all I give a hard fought and won o7.


Fly Dangerously, Solomon

have you tried and has it worked?
if not, then are you upset that Fdev are not helping you with this bug??

sorry I still don't get the post
 
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