No Single Player Offline Mode then? [Part 2]

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You know, it has just occurred to me that FD may have been delaying the processing of refund claims until after the launch of the gamma on purpose, not because they lack the time/manpower to deal with it.

Why? How? Well their cancellation policy starts with: "Once a permanent download of a Digital Product has been made available for download by you, the order cannot be cancelled and no refund will be offered. "

So the scenario plays like this:

1. disgruntled backer with no alpha/beta access asks for refund
2. delay
3. gamma launches
4. as part of gamma everyone's store account now has a link to download gamma
5. backer gets their refund denied because "a permanent download of a Digital Product has been made available for download by you"
6. profit!

possible, but i'm more of the opinion it's a combination of two things, one the launch and so they are genuinely very busy, and two giving refunds on the basis that single player is a "feature" of the game! I suspect that if they do that, then potentially they might be leaving themselves on a very sticky wicket with regard to future claims based upon other features. I dunno thankfully i'm not a lawyer
 
I really love this game and the visuals are stunning, but I'm going to push-back against the design trend that "every game ever made must have 24/7 connectivity to the internet, and must be a MMO with a fight-club style of interaction". The game was sold as having single-player functionality and now that is removed, I have no interest in being forced into an online arena. Lots of places I travel do not have internet. Just because game developers sit in an office building with Gigabit Ethernet does not mean the rest of the entire world is like that.

We've always been clear that the game is first and foremost a multiplayer game.
Doesn't change the fact that Offline mode was a discussed and confirmed feature of the game:
https://forums.frontier.co.uk/showthread.php?t=10856&p=254938&viewfull=1#post254938
We've been quite clear from the start that online play was the way the game was meant to played.

So, by that extension, why even have Solo mode? sounds like the removal of Offline was just the first step, if the design philosophy is what MB says, then next the Solo mode will be removed; and people will be forced to act as easy targets for other people in the game, so they'll never have an empty radar. Sounds like the logical extension of MB's statements is to incentivize All-Group play or nerf Solo play or just remove Solo altogether?

If I remember correctly Sim City had the code to run completely offline - that isn't the case for Elite: Dangerous.

Hogwash! there is already offline functionality in Elite Dangerous: the Tutorials.

I'm reminded of the old saying: If you don't feel like doing something, you can always make some excuse why "it can't be done".

The SimCity developers (Maxis) made all sorts of excuses why it required always-on internet, and later it was revealed to be untrue.
Games have been made for decades without always-on internet, its not like software developers magically lost the ability to do it in the last 5 years.

-------------------------
I really like this game but even so, I stopped playing it as soon as I saw the news that Offline was removed, and if the decision isn't reversed in a few days, I will be requesting a refund. As much as I like the concept of the game, I must stand against the design philosophy that everything must be an online gladiator-arena to be fun; and especially stand on my principle that I will not be forced to connect to the internet 24/7 just to play a Solo/Single-player game. We can still read books for fun and good adventure, those are not multiplayer. the Mass Effect franchise was a great game and they were not multiplayer (except the co-op they added to #3 at the end, which was totally optional).
 
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It's a bit early to declare they don't have moral values. They dun screwed up big time, and clearly blundered into this mess even if turns out later that it is all some dark conspiracy - if it is, it's a very badly organised dark conspiracy! There's still time between now & launch for them to retrieve this, either by re-committing to deliver an offline game-mode of some kind toute suite or coming up with a refund policy that passes muster in the court of public opinion as well as the eyes of the law. I imagine the entire staff are all off at their launch event right now. I'm entirely confident that if they fail to make it right voluntarily they will be forced to, I have no reason to think that they wouldn't want to do that, either morally or as a pragmatic business decision. If I'm wrong & they for some reason don't, I'm confident that people will get their money back the hard way, and whether they do or don't the reputational damage will cost FD far more than either of the 'correct' fixes would. Which is what should concern the avowed MMO til I die players on here - don't complain at the angry mob wanting their money back or their offline game mode, you won't make them less angry by doing so, worry about the future of your online game if people are seen to get stiffed & the potential customer base end up distrusting the developer & all their works, including future promises. You and they need people to buy this game in large numbers for it to survive, prosper & develop, even if that development is online only...
 

Zorro

Banned
I really love this game and the visuals are stunning, but I'm going to push-back against the design trend that "every game ever made must have 24/7 connectivity to the internet, and must be a MMO with a fight-club style of interaction". The game was sold as having single-player functionality and now that is removed, I have no interest in being forced into an online arena. Lots of places I travel do not have internet. Just because game developers sit in an office-building with Gigabit Ethernet does not mean the rest of the entire world is like that.........

.........I'm reminded of the old saying: If you don't feel like doing something, you can always make some excuse why "it can't be done".
The SimCity developers (Maxis) made all sorts of excuses why it required always-on internet, and later it was revealed to be untrue.
Games have been made for decades without always-on internet, its not like software developers magically lost the ability to do it in the last 5 years.

-------------------------
I really like this game but even so, I stopped playing it as soon as I saw the news that Offline was removed, and I will be requesting a refund. As much as I like the concept of the game, I must stand against the design philosophy that everything must be an online gladiator-arena to be fun; and especially stand on my principle that I will not be forced to connect to the internet 24/7 just to play a Solo/Single-player game. We can still read books for fun and good adventure, those are not multiplayer. the Mass Effect franchise was a great game and they were not multiplayer (except the co-op they added to #3 at the end, which was totally optional).

Bravo. Emphasis mine. Have some +rep.
 
Oh, and I really hope they are telling the truth about the effort required to produce a single player game, because if somebody produces a playable cracked single player warez version of the game in the very near future, there's really no way back in the trust stakes... and you just know somebody will try!
 
Until they get a refund, they are still customers.

Actually, if Frontier cares about staying in business, the situation is a bit more convoluted.

Let's take a similar, hypothetical situation: you purchased a product online but it's not actually what you wanted; the online store didn't fully specify the product, leading to the error.

Now, let's take two different reactions from the store. One profusely apologizes for the issue, even though part of the error was the consumer's, and immediately offers to refund the product; the other simply states that the consumer could have verified the product's specifications in other places and, politely but firmly, tells the consumer nothing will be done.

Which one would you go back to? Which one would you talk to your friends about, and in which way?

Having good experiences with a company is a large part of what makes a consumer keep dealing with it, and customer support is certainly a part of that. Companies that play it right can turn even normally bad situations into an enticement; after all, if I know a company will do everything in its power to fix any issues, that company is a safer bet and offers a far more pleasant experience if things go wrong.

In fact, a couple of my go-to companies when it comes to certain kinds of products or services are companies I originally had issues with something I paid for, but they earned back my trust and then some in how they fixed it.
 
Oh, and I really hope they are telling the truth about the effort required to produce a single player game, because if somebody produces a playable cracked single player warez version of the game in the very near future, there's really no way back in the trust stakes... and you just know somebody will try!
kind of already something like that in the game now: Try the "Tutorial" mode from the main-menu, it runs without internet access.
 
For those who still don't believe off-line mode was not in the cards - this is only three pages from Kickstarter forum on December 11th, 2012.

____________________
"Remember Remember"

Remember remember the eleventh of December
Offline-mode, deceit and plot."

____________________

Creator Frontier Developments on December 11, 2012

Good morning everybody. I've had a chat with David and gained more clarity on the single player question. The intended experience with the evolving galaxt will need to sync with the server. However you will be able to have a stand alone save if you choose. Note that the offline save won't contain all of the server features (exactly how it will balance out is unknown at the moment) and it may not be possible to sync an offline save with the server state, although we'll look at how we can do this.
So yes, you can have your own save without having to connect to the galaxy server.

Styggron on December 11, 2012
ok lets vote......everything has been said re SP offline and I think Frontier know............ how about we MOVE on and talk about other cool stuff ?

Creator Frontier Developments on December 11, 2012
Pressed the ok button too quickly! I'll also update the FAQ.
Michael

taumel on December 11, 2012
@B1gdeano
I told you before, feel free to think what you want to but this won't stop me from posting what i think. In the ED way of thinking, you might think of that i represent myself and a few friends who gave up posting here already and who withdrew their pledges.

izzy on December 11, 2012
@Micheal : Good morning and thanks for this precision :)
Now let's talk about something else shall we? :)

Styggron on December 11, 2012
YES YES YES !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WOW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FANTASTIC !!!!!!!!!!!!!!!!!!!!!!!! So you can have COMPLETELY stand alone no FORCED sync or updates so you can stay offline indefinitely if I read this right....yes Michael ?

StefanosA on December 11, 2012
I dont understand some people.... that what Michael stated now was clear , I mean that you can run it on your own ... but will lose the things FD will add if you are on their MMO.... for me some are far to suspicions and are looking for thing to complain about...

B1gdeano on December 11, 2012
So now we have a concrete answer regarding the SP issue, and it was as a lot of us thought, no synching required at a cost of some of the planned depth to the game!
Win/Win isnt it?

izzy on December 11, 2012
@Styggron : Yes we can play totally offline and if we choose to play offline we can't sync ;-)

Jason S on December 11, 2012
So there, they have said you can have SP with no sync, if you do not want the evolving MP galaxy.Respect that they made that clear.

StuartM on December 11, 2012
Thanks for the clarification Michael! Awesome news.

Styggron on December 11, 2012
@StefanosA Not correct. Look at it this way. Suppose you really want something say ELITE Dangerous and you KNOW you will be away form internet for 2-3 months at a time at times.......then it is VITAL you can play offline else you will have a game you cannot play so it is not complaining it is a valid point that many people have. It is not a question of "well I have internet connections" because that is an example of a "I am the world" argument. People are different, different locations, connectivity and so on so clearly SP is something people really felt strong about so it is NOT looking for something to complain about it was just a very important serious issue as you can see from the drop in pledges. :)

Eric on December 11, 2012
@B1gdeano
Yes, I think that was as clear as you could make it without writing out the words in REALLY BIG LETTERS! ;) (Sorry Styggron, just teasing ;))

Nicholas Hansen on December 11, 2012
I understand the reasons why no star dreamer for MP mode, but geez I'll miss it for the sheer space tourist factor. To this day I still land (rough) on various moons/rocky planets just so I can watch gas giants rise...

Styggron on December 11, 2012
@Jason Yes but only some caviets for many of us. eg for me it needs to be totally offline and NO steam. :)

Associat0r on December 11, 2012
@Michael @DB @FD - Why can't there be an evolving galaxy in offline mode?
Styggron on December 11, 2012
@Eric the only way to answer is without ambiguity is totally DIRECTLY. Lawyers do this all the time to

Styggron on December 11, 2012
MAJOR victory here :)

Matthew Benson on December 11, 2012
Can all those who lowered their pledges, based on concerns around there possibly not being an offline single player option, now return their pledges back to their previous level? :)

Jason S on December 11, 2012
I'll be syncing it :) in MP glory though, Be much more fun with the evolving universe and player encounters.

Creator Frontier Developments on December 11, 2012
@ Associat0r
Some aspects may be, but part of the server based system is to aggregate player's actions and make changes accordingly. It's also a way for us events in the game, as well as those triggered by player actions. We'll investigate nearer the time to minimise the differences, but we'll have to see how that goes.
Michael

izzy on December 11, 2012
@Nats : if you choose to play offline, it's play only offline, zero interaction with any server so you can't sync with the FD server.

B1gdeano on December 11, 2012
@Nats
I think it means that if you choose to play offline SP, but later decide to have a bash at the MP side of things, you may not be able to synch your save with all your galaxy info with the servers Fair comment to me, I mean you can have one commander for SP and one for MP, which I think is how some of the folk here wanted it?

Eric on December 11, 2012
@Associat0r
I think the key to your question is in here: "the INTENDED experience with the evolving galaxy will need to sync with the server" That does not mean that everything will be totally static in the offline mode, but the INTENDED experience won't be there. (So I guess this is the issue people are going to start disscusing now ;))

Eric on December 11, 2012
And I see Michael beat me to it! :)

Creator Frontier Developments on December 11, 2012

@ Styggron
Yes it does mean you can play the single player offline, but I would like to reiterate that the online single player will be a richer experience. So I hope you'll at least give it a try.
Michael

• Andy Edgson on December 11, 2012
@Nats, the game hasn't been written yet, that's why all we have is stated intentions. I want this game written, I have pledged. It may not be 100% how I want but it'll be a darn site better than not having it at all. If you want this game then pledge. simplez.

B1gdeano on December 11, 2012
Agree with @Chonty
Im sure once word spreads and an update to this effect goes out those of little faith who did a Sir Robin at the first hint of trouble will come back, sporting tales of thier heroic battles no doubt! :)

• Alien on December 11, 2012
"@ Styggron
Yes it does mean you can play the single player offline, but I would like to reiterate that the online single player will be a richer experience. So I hope you'll at least give it a try.
Michael"
There you go Styggron.

Eric on December 11, 2012
@Styggron
To be fair, there were never any "loss", were there? Just a lot of speculation...

taumel on December 11, 2012
@Michael
This sounds like it will be a second class gaming mode.
Will you be able to sync at any given time the player wants to with updates of the galaxy (inconsistency obstacles involved) or will this be impossible and so a less interesting galaxy? Will the offline mode run a galaxy simulation of players instead and evolve its own galaxy?

Gaz Bailey [HappyMonday @FD Forum] on December 11, 2012
Just read FD comments.Awesome! Pledge upped,and somebody go tell the sanctimonious t**t in the X3 thread.

B1gdeano on December 11, 2012
And there is is @styggron Clear as day directly to you mate! Best get the best china out, its time for a party!

OriginalBadBoy on December 11, 2012
@B1gdeano - Yeah thats how I read it .. which to be fair is how it should be .. You have your offline save game(s) that you are toying around with, and you then have a 'different' career (if thats the right word) for the MP, not a different pilot , but a different career, as in money, ship, missions, accomplishments etc.
Bit like how Minecraft works where you can have offlien worlds , but then at the same time go online with other worlds as well ... There might be some crossover between the two for various thnigs, otherwise they will be kept seperate

Nats on December 11, 2012
@Alien Either way this isnt going to be a permanent online connection game. If you arent playing online with friends you can play the game offline. And you can do that for long periods of time possibly only connecting to receive updates and sync with the server. I dont know where all the panic from others about permanent online play has come from.
 
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Guys. girls, can i just say as a person thats watched whats going on in here is to be honest ridiculous, why u ask.

ok here goes , ppl that want a refund because they was promised, yes promised and it even says it in the EULA that offline would be available. are being attacked for asking for that refund.

Next, ppl that are doing the attacking are now complaining that , hey gamma has gone live but i carnt play online cause the servers crashed or this has happened .

Dont u guys/girls get it YOUR IN THE SAME BOAT NOW, why cause you carn't play the game the way u want to, dont u see the funny side now or why the ppl that was wanting offline have a point,

no offline mode no game , server crash no offline mode no game , server update 3.4.5.6. hours no offline mode no game.

instead of attacking the ppl asking for a refund you should be supporting them as a community to help resolve this issue.

sorry for a long post but i thought as a newbie i would give u my point of view

phil IGN Missy-yen
 
Guys. girls, can i just say as a person thats watched whats going on in here is to be honest ridiculous, why u ask.

ok here goes , ppl that want a refund because they was promised, yes promised and it even says it in the EULA that offline would be available. are being attacked for asking for that refund.

Next, ppl that are doing the attacking are now complaining that , hey gamma has gone live but i carnt play online cause the servers crashed or this has happened .

Dont u guys/girls get it YOUR IN THE SAME BOAT NOW, why cause you carn't play the game the way u want to, dont u see the funny side now or why the ppl that was wanting offline have a point,

no offline mode no game , server crash no offline mode no game , server update 3.4.5.6. hours no offline mode no game.

instead of attacking the ppl asking for a refund you should be supporting them as a community to help resolve this issue.

sorry for a long post but i thought as a newbie i would give u my point of view

phil IGN Missy-yen

+1 Rep - Well done Sir.

I have stated this numerous times if the tables were turned and online mode was slashed I would be in as much outrage as I am about off-line mode being slashed. Why? Because our newbie Philip H is absolutely right with his assessment! We are in the same community and we need to support each other!!!
 
You know what's worst, for me?

What I just realized?

I have the premiere twitch stream open in another tab.

I downloaded and tried the gamma for a few minutes.

Before this whole mess I'd have been glued to the screen watching the stream, and waiting for it to end so that I could get flying, so I could explore the founder's system, fly to Sol, explore the interesting stars on my list.

Now... I feel nothing.

The awe, the sense of wonder... they're gone.

The whole experience that I had been looking so much forward to since I backed the Kickstarter... is soured, probably irreparably.

This is not my game anymore.

It's just another generic MMO, completely outside of my control, that like 99% of MMOs will be gone and forgotten in a few years at most, abandoned and replaced by the next new thing.

I simply can't find the drive to invest my feelings in it anymore.

And, reading this threads, I doubt I'm the only one who'll feel this way (although most seem to already be gone, or waiting for a refund).

I doubt I'll ask for a refund, personally.

I expect I'll be playing the game from time to time, definitely much less than I would have, till other games come around that offer a similar experience without this emotional baggage.

They won't be as good as this could have been, but I'll own them, I'll have control, I'll be able to just relax and play.

Oculus has probably lost a sale from me. So have the writers of Elite-based fiction.

I still have hopes that Frontier will realize their mistakes and fix the game, or (more probably) that the community will simply break it free with third party servers, and that some time in the future I'll be able to play it as I intended to.

For now, though, and till then... I have one less wonderful thing to look forward to (and there aren't many of those around).

Quite a depressing situation, all in all. :(
 
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Guys. girls, can i just say...

as far as I'm concerned, you most certainly can! as a self confessed newbie (@mods, just using his own terms of self description, no insult implied or intended) you certainly seem to have understood one of the fundamental reasons why this is so important far more swiftly than others claiming greater wisdom!
 
Guys. girls, can i just say as a person thats watched whats going on in here is to be honest ridiculous, why u ask.

ok here goes , ppl that want a refund because they was promised, yes promised and it even says it in the EULA that offline would be available. are being attacked for asking for that refund.

Next, ppl that are doing the attacking are now complaining that , hey gamma has gone live but i carnt play online cause the servers crashed or this has happened .

Dont u guys/girls get it YOUR IN THE SAME BOAT NOW, why cause you carn't play the game the way u want to, dont u see the funny side now or why the ppl that was wanting offline have a point,

no offline mode no game , server crash no offline mode no game , server update 3.4.5.6. hours no offline mode no game.

instead of attacking the ppl asking for a refund you should be supporting them as a community to help resolve this issue.

sorry for a long post but i thought as a newbie i would give u my point of view

phil IGN Missy-yen

You have all my rep. And my axe. Seriously, this post deserves to be highlighted and put in bold for everyone who's still wondering why this rift is (a) needless and (b) counterproductive.
 
You know what's worst, for me?

What I just realized?

I have the premiere twitch stream open in another tab.

I downloaded and tried the gamma for a few minutes.

Before this whole mess I'd have been glued to the screen watching the stream, and waiting for it to end so that I could get flying, so I could explore the founder's system, fly to Sol, explore the interesting stars on my list.

Now... I feel nothing.

The awe, the sense of wonder... they're gone.

The whole experience that I had been looking so much forward to... is soured, probably irreparably.

This is not my game anymore.

It's just another generic MMO, completely outside of my control, that like 99% of MMOs will be gone and forgotten in a few years at most, replaced by the next new thing.

I simply can't find the drive to invest my feelings in it anymore.

And, reading this thread, I doubt I'm the only one who'll feel this way (although most seem to already be gone, or waiting for a refund).

I doubt I'll ask for a refund, personally.

I expect I'll be playing the game from time to time, definitely much less than I would have, till other games come around that offer a similar experience without this emotional baggage.

They won't be as good as this could have been, but they won't have this baggage.

Oculus has probably lost a sale from me. So have the writers of Elite-based fiction.

I still have hopes that Frontier will realize their mistakes and fix the game, or (more probably) that the community will simply break it free with third party servers, and that some time in the future I'll be able to play it as I intended to.

For now, though, and till then... I have one less wonderful thing to look forward to (and there aren't many of those around).

Quite a depressing situation, all in all. :(

I'm right there with you. Very upset, lost my enthusiasm, still will play but nowhere near as much (partly because I won't be able to while at sea for 6 or 8 months of the year as a merchant marine engineer), and overall just disappointed and feel jipped.
 
Guys. girls, can i just say as a person thats watched whats going on in here is to be honest ridiculous, why u ask.

ok here goes , ppl that want a refund because they was promised, yes promised and it even says it in the EULA that offline would be available. are being attacked for asking for that refund.

Next, ppl that are doing the attacking are now complaining that , hey gamma has gone live but i carnt play online cause the servers crashed or this has happened .

Dont u guys/girls get it YOUR IN THE SAME BOAT NOW, why cause you carn't play the game the way u want to, dont u see the funny side now or why the ppl that was wanting offline have a point,

no offline mode no game , server crash no offline mode no game , server update 3.4.5.6. hours no offline mode no game.

instead of attacking the ppl asking for a refund you should be supporting them as a community to help resolve this issue.

sorry for a long post but i thought as a newbie i would give u my point of view

phil IGN Missy-yen

Quoted for the truth. I suggest everyone repost this quote so it gets some much needed exposure.

This is exactly why it's a good idea. Other than the fact it was promised. It makes sense.
Those saying "offline is so 90s" are just idiots with nothing better to do. If they want to play online only, then that's their perogative. Having an offline mode would never affect them so what's the problem? Offliners are not saying there should be no Online, which is pretty much the reverse argument....think about it...if you have half a brain

I must say the wonder is gone for me too....the expectations...the excitement. After watching the epic failure that the livestream was..I find myself feeling somewhat ashamed to even be a fan of this game.

FWIW I Won't be asking for a refund and will still play. But I doubt I will ever play it as much as I did at first or thought I would, because it has simply lost the magic. It's all just marketing...the livestream showed that very clearly. They did not discuss anything real, and all those ambassadors did was sit there saying how great it was. What a bunch of sycophantic suck ups. I understand it's a difficult position mind you. Not sure I'd have had the balls to say something in front of the cameras but I wish someone had.
 
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I get that a promiss is a promiss. And so they will refund the ones that want their money back.
Just don't like the drama queens that draw up images of a unicorn that just got butchered.
Stick to the game or get your money back. Whining and crying and calling it a generic MMO...wow, seriously.
 
I get that a promiss is a promiss. And so they will refund the ones that want their money back.
Just don't like the drama queens that draw up images of a unicorn that just got butchered.
Stick to the game or get your money back. Whining and crying and calling it a generic MMO...wow, seriously.

You can't stick to the game that was promised, it wasn't delivered. Also, when people asked for a refund - they denied it. I asked for mine days ago - No reply.
Painting unsatisfied customers expressing their opinion and frustration due to breach of UK law as 'Drama Queens' is ridiculous and childish.
Edit: Asking for a refund was painful, but you have to have principles. When you back a project you have every right to have the product promised to you -delivered.
 
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