Not sure why I picked this post, out of all the others, to reply to. I think it might be your last sentence and in particular the phrase "held accountable for it!". I realise in this monster thread it'll just get consumed with even less chance than normal of reasoned discussion.
But anyway....
What exactly do you think should be done to hold them accountable for making a difficult decision? They are getting a right kicking here on their forum and elsewhere from what I can see. Even this seems a bit much.
A Head for an Eye kind of thing you're looking for I take it?
Short of a formal official response hand written and taken to a location of your choosing, this might help in the meantime - https://forums.frontier.co.uk/showthread.php?t=59481
I clicked the link then pressed ctrl and f, I then typed "Sorry" in the search bar, the word does not appear on the page.