The Mods are volunteers, not FD staff members. That's not going to change regardless of how many times you and others state that they are FD Staff. They have no special insight or corporate access do they?
No, (having been a mod myself on another large forum) and you also can't speak for the company as you are not part of the decision making process. Often you don't know much more than the official website.
It's clear here that the mods were not aware of the contents of the newsletter - that should have been handled a bit better as well.