It doesn't say anywhere that there'll be complete radio silence on tickets until the money is refunded. If there are people who put refund requests in on Friday and haven't heard from FD yet, they should hear from them soon, if the company has any decency with regard to the matter, regardless of how long it will take for the actual money to transfer.
No Single Player offline Mode then?
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It doesn't say anywhere that there'll be complete radio silence on tickets until the money is refunded. If there are people who put refund requests in on Friday and haven't heard from FD yet, they should hear from them soon, if the company has any decency with regard to the matter, regardless of how long it will take for the actual money to transfer.
Surely we will get an email confirmation that the refund has been processed?
Do you work for FD? Can you confirm their refund process?
Aslong as you have confirmation of receipt of your refund request (and you dont go ahead and play the full game when its released), your covered. If after 30 days you have no been refunded then youl need to contact them again and chase it up, just make sure you keep the receipt of your request as that will be your evidence of when and what you want refunded etc.
I can answer all of your questions!
Billions of credits!
Seven!
Eight, if you count the Nigerian prince who wants a refund in order to cover the small cost of a Western Union transfer for US$48,000,000 he needs to get out of the country fast.
No!
Covered legally, yes. That and getting the money back are two very different things.
No I don't work for FD, I read the returns and cancellations.
Entirely false. There is no bank transfer system on the *planet* that requires 30 days processing and transfer time anymore. None.
That may be so. But that is the time they give themselves in order to process a refund request:
"Once you have notified us that you are cancelling your order, any sum debited to us from your credit or debit card or PayPal account will be re-credited to your account as soon as possible and in any event within 30 days of your cancellation."
https://store.zaonce.net/cancellations-returns/
we know plenty of their eulas, their self imposed rules, their communication level,
we only need to know clearly what to do if they fail
we nedd to figure
1. Who is eligible of a refund, in which country and until when
2. We need to understand how much we could get refunded (ks backers deserve a full one? who bought in the store instead?)
3. We still do not know if fd is officially refunding anyone affected or not
Once they've confirmed a refund request as valid, it should take no more than seven working days to process a refund request, that's the *absolute longest* time period that is required and that's going through paypal to a country with risk factors that paypal is prone to hold the transaction up over. For UK and US interbank / SWIFT issues it's going to be a lot quicker. If they're dragging their feet it's because they haven't got their act together, and no other reason.
As a UK resident if they took any longer than ten working days to get a refund out of the gate after verifying it as valid I'd be in contact with my card processor and forcing the matter. There's no reason for them to mess around once they've accepted and processed it. Not even Steam drag their heels once they've issued the refund.
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Within 30 days is the legal requirement.
The issue of a refund is entirely in the hands of the Development team, and they have identified they are sympathetic to peoples requests for a refund (no doubt as per local and international laws, and a little bit of integrity).
The debate regarding how much of refund should be available is pure conjecture, and Frontier have made no statement regarding this.
I urge people however to utterly disregard any purely mis-informed, opinion based, suggestions as to the refund amount, as they in no way represent the opinions of the developers. They are largely just there to inflame debate (probably on purpose), from an extremely small number of people intent on protecting their 'precious', and tofurther insult those affected by the 'no offline' development.
Your refund affects their future game, and they want you to have a little of a refund as possible, so that they may keep as much money in the kitty for their own self interest.
See? I can play the ball and not the man.
The debate regarding how much of refund should be available is pure conjecture, and Frontier have made no statement regarding this.
I urge people however to utterly disregard any purely mis-informed, opinion based, suggestions as to the refund amount, as they in no way represent the opinions of the developers. They are largely just there to inflame debate (probably on purpose), from an extremely small number of people intent on protecting their 'precious', and tofurther insult those affected by the 'no offline' development.
Your refund affects their future game, and they want you to have a little of a refund as possible, so that they may keep as much money in the kitty for their own self interest.
See? I can play the ball and not the man.
Think the only way of you not getting your money back would be if FD went in administration proceedings, other than that your virtually certain to, the timescale however will most likely vary on a case by case basis.
I hope your speculation isn't correct, because I backed at a higher level than Alpha, so stand to lose too if it all goes Pete Tong.
Just to be clear though, I DO have sympathy for the people who aren't happy that FD have announced the dropping of offline mode. I think a refund on the pre-order cost is fair. The earlier access periods and Backer/KS pledgers are more of a grey area though.
I've seen many posts in this thread where the author is demanding a refund for earlier stages, without adequately explaining why. They don't need to explain why, but if they don't, then why post? No-one learns anything that way.
When they email FD requesting a refund, they're going to need to explain why. An email that basically says 'Gimme my money back' is less likely to result in a satisfactory outcome than an email that is thoughtfully constructed. mattensky's post above yours in an good example of how I would construct the email.
And BTW, I'm by no means a fanboy. I know very well that FD aren't perfect. Their communication has been pretty terrible IMO, particularly lately.
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They've had my money for nearly two years already, so I'm not sure why I would care. But thanks for the info.
I can just as easily force a chargeback and leave the mess at FD's doorstep, it's not in their interests to be slow if I pull the trigger. I'm still waiting for a proper, official statement (the forum posts don't qualify, until we get a full on written explanation I don't think we'll see closure on this), that'll determine if I request a refund. If I do, it'll be for the sum total of my pre-order, plus lifetime expansions pass, plus ship skins bought, less the £15 beta access fee.
I have a good relationship both with my bank and with the card processors, so if needs be I'll simply walk away from the mess and drop it on someone elses doorstep. No skin off my nose, but frankly I'd rather FDEV actually stuck to their word and provided a DRM-free copy of the game to those of us that desired one. I didn't get Diablo 3 or Simcity for the PC because I don't -want- to be tied online when I play a singleplayer game. I want to be able to play knowing if my net goes down it's not going to disconnect me from my session in progress, I want to be able to, y'know, pause the game whenever I want to. Little things like this.
I don't wan't a refund, permanent online is not a problem for me, but I sympathise.
What I can't figure out are all these people saying I don't think you should get a refund if you have tested the game for sometime.
Why on earth not ?
I look at it this way, we have not been playing the game, we have been doing a service for FD for free that usually costs money.. i.e Beta testing.
So not only have these people actually given money to the FD team, they have actually put time from their life into testing the game, submitting tickets and posting on the forum. As well as some people even sending them pizza I hear ?
Therefore imho anybody who asks for a refund as long as it is before the game release date, should be given one, regardless of how long they have tested the game for FD.
What I can't figure out are all these people saying I don't think you should get a refund if you have tested the game for sometime.
Why on earth not ?
I look at it this way, we have not been playing the game, we have been doing a service for FD for free that usually costs money.. i.e Beta testing.
So not only have these people actually given money to the FD team, they have actually put time from their life into testing the game, submitting tickets and posting on the forum. As well as some people even sending them pizza I hear ?
Therefore imho anybody who asks for a refund as long as it is before the game release date, should be given one, regardless of how long they have tested the game for FD.
I'd have to agree on that.
At this time it is unknown if and when they are going to pay out the refunds. Fraud or false advertising are right off the table if they do that promptly.
If not then it is pretty likely that this was a deliberate move.
- Make an announcement shortly before the release (and coincidentally before the end of the quarter?)
- Make polite noises about accepting and "processing" refund requests.
- Stall until after the first week of release and the end of the quarter.
- Pay out the refunds you cannot shrug off legally.
It's not a bad strategy. Cynical an ruthless, yes, but financially the company would smell like roses.
It's almost... beautiful.
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