Wow that graph makes 8.5 look big......
I wonder if this combined with the BBC article made DB do his Q&A yesterday...
Wow that graph makes 8.5 look big......
Legally you're 100% correct, and FD are probably acting to the letter of the law.
However, there's a side issue here (no less important) of backer trust, and company perception. They could certainly do better by their backers & customers than strictly follow the letter of the law. It's their bed though.
Explain how Solo Mode is playing by yourself, unaffected by other player actions.
I look forward to your insightful answer.
Just because they can stand behind the legalities doesn't mean they should ignore the morality of the situation.Come on Tiger, You can't fault Frontier for the refund-policy. I've said earlier in this thread that I even hesitated over the terms after having been satisfied that the offline was still a given, doubting between the Beta or the pre-order. Hindsight is 20/20; I should've gone with the pre-order.
In the former, I have no leg to stand on, in the latter I could just have cancelled my pre-order and Frontier would've refunded without question.
It's really very simple. Beta is Beta, and they fully delivered on giving us access to all the beta-stages. There's just no ground for a refund towards Betabackers. How it will turn out for rubes, I don't know. But I fear that the rubes have as little chance on a refund as the Beta-backers have.
One question: Can you guarantee that the company will not fold as long as I live and play games?
Minorities, as well as majorities, should always get what they paid for.
We don't want to take anything from you. We want what we were repeatedly reassured we would be getting, or our money back. We have absolutely no interest in you and your gaming experience either way.
I disagree they have behaved with astonishing corporate cynicism. How is a company dealing with thousands of financial transactions supposed to apply a "Wee local corner shop" mentality to the refunds process? By this I mean the owner knows you personally, knows your family, knows your story etc.... and can trust when you come in for a refund it's for all the right reasons?
Even my comparison above is not fair on Frontier as it describes getting a refund for a bought product, which is not the case here. If you think people are getting a refund for a product they ordered, they are not (in fact people in that situation are getting a refund I believe and quite rightly so). Backers did not order a product. They helped fund an idea to get brought to reality in the best way the maker could do it.
I really do feel for the people whose decision to back ED hinged on playing it offline but, and this is harsh I admit, they should not have backed it if it was that black and white for them or at the very least realised they were taking a risk hinging it all on one feature being present. They made a mistake too, not just Frontier in putting it on the feature list in the first place.
In the world of the "local grocer" market then maybe John could go speak to Jimmy and explain his situation and how he made a mistake and now has something that is useless to him. John knows and trusts Jimmy and feels for him and returns his money. Doesn't transcribe to faceless people asking for an electronic refund for a product let alone a refund for backing a vision. T&Cs absolutely must be followed in this situation or the whole thing descends into an utter mess (yes worse than the one we have here).
Ok, fair enough.Having worked on several MMO and games I can say it is VERY common that you often try and try to get something to work the way you want to and at some point as you get near release you sit in a meeting and say, "We failed on that section people, we can't figure out how to do what we wanted to. This sucks. They're gonna be mad. Well, let's get on with the rest." I suspect they realized they were beating a dead horse (much like this thread)
So I can't even sell my physical collectors edition? This keeps getting better...
"Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, Frontier Developments or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Frontier Developments Services. This licence does not include any resale or commercial use of any Frontier Developments Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Frontier Developments Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools."
And
" If you use any Frontier Developments Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the My Account area of the website."
Translation - No. No you cannot. Standard MMO boilerplate "Do not hand your account to anyone else or we will ban the account".
Ok, fair enough.
Much less problems, if FDEV had acted like you describe and delivered the message better. Just an e-mail to all backers/prebuyers and an announcement of forums, in the official Store and webpage saying "We're terribly sorry, but we cannot include the promised offline mode at launch. See <link> for the technical and financial reasons. If this compromises your ability to play the game, please contact our support <link> for arrangements. We're still looking for possibilities and suggestions on how offline could be made reality in the near future <link>. Thank you for your understanding, and sorry for the inconvenience." would have been okay.
And if it means a few people who live on atolls with no internet can't play the game then so be it..
One is large and doesnt give a crap about the problem of the other?
This actually made me laugh (not your answer, the concept). Companies rarely take a moral side when they have a legal stand.Because where does moral responsibility end? If they refund over this, then the next time they must refund over something else. (And maybe relatively small like having planetary landing but no walking around.)
That should be okay I imagine - it's just physical goods, there won't be a key in it as you'll already have that. Of course, the buyer would have to own, or buy, the game another way in order to play!
Sorry, my bad - I thought it was a post in this forum, but on checking I realise it's actually in an interview for an article in a gaming website/magazine that has not actually been published yet. I'll post the link as soon as it's made public.
Sorry for the leak; it was an honest mistake!
Why would I need to do that. Is a game only worth playing, ever, if you are sure you can take it to your grave? How is this even a thing.
Nope, you don't get it.
what are you talking about
The offline only crowd in general doesn't give a fig about data security and protecting the online side from crackers. It is nothing for them. They just want the off-line version, no matter the compromises it would mean for the online game.