I actually got the chair on the 3rd! It was a pleasant surprise =)
Everything was very nicely packed with everything squeezed into a box JUST big enough to hold it. The delivery guy rolled it up the stairs and I didn't hear any clanking or other noises as he did it. Opened it up, took it all out, looked and the directions and tossed them aside (I'm a guy, what do you expect?? =P) and put it together without any problems. It came with a lumber pillow that in my opinion was WAY to thick. It made my back arch back painfully. Thankfully it was hooked to the chair with straps and easily removed. It has a pillow for the headrest too, which is perfect. I'm 72" tall (6ft for the people that don't want to mess with math) and a little over 215lb (sorry I'm not messing with the math to convert to kilos! lol) and I fit in the chair comfortably. The only negative thing I have to say about it is that the seat (the part right under your butt) leans at a bit of an angle so that you feel like it is leaning you forwards. I found that leaning the back a bit back, takes care of that. The seat cushion is not as comfortable as the chair I tried in Staples, but it is still far more comfortable than the chair I had been using! I would give it a 4 out of 5 star rating.