You don't need to tell me that It's why I asked Arf about it in one of the Q&As in December last year, and was told it was high on the list. And then I made this thread in February because it obviously wasn't, which has had no interaction from the CM team. Then there was an update on the future of it coming a couple of months ago, then it didn't happen, and the last time a question about it got acknowledged by Arf on stream it was, we're looking into it.While agreeing with the main point you're making, it really is something Frontier need to address that the issue tracker is so user-hostile, and so prone to losing bug reports by design, that people find pinging a CM to be by far the more effective way of bringing a bug to their attention.
If it turns out that there's too much work for the CMs and whoever monitors the Issue Tracker to handle, given the size and activity of the Elite Dangerous community - and I'm very sure that's true - well, a company with consistent 8-figure annual profits has an obvious way out of that situation.
Yet it seems they take turns answering questions. I'm imaging their project meetings: "ok time to pick the person to be dog-piled this month, everyone pull a straw out the hat..."There is more than one CM
Maybe it's because they know that Sally will reply as best she can, whereas if you contact anyone else ......Sally is a wonderful human being, and someone who tries very hard to be understanding and engaging. However she also feels a personal burden to respond to those who message her, even if it might be to the detriment of herself.
When Sally first started responding on the forums to posts with regularity it was only supposed to be a once a week thing, as the team were going to share the days around. But because Sally is very personable more and more people just started pinging her directly all hours of the day/night and over the weekend too. Responding to hundreds of comments a day is not her main job and people now have the opinion that she will respond and some get annoyed when it doesn't happen quickly enough for them, this can easily result in other areas suffering or the work carrying over into personal time.
Sally's signature isn't an exaggeration. So I'd just ask you have a bit more restraint and stop pinging Sally for everything thinking she's going to solve all your issues, because she will want to try, and that is putting undue pressure on her. Sally has shown great kindness to us here, let's repay it.
Yet it seems they take turns answering questions.
It doesn't matter how many platforms you use, if no-one responds to them (apart from Sally). Poor Sally didn't realise that Frontier's standard response, we'll increase the level of communication, is normally a pretty empty promise.There are other communication platforms besides the forum. So no, let's not give anyone a hard time.