I'm not much of a one for baseless predictions normally, but I can put a reasonable worst case scenario together
And yes, I think waiting 5 years to get some idea of what has been bought is an utter shambles. I cannot imagine a customer who would consider that a reasonable timescale, only customers who do not care or have given up. It is disgraceful behaviour.
To be clear, it is not necessarily disgraceful that the customer must wait for the product, these things can take time to deliver. What is disgraceful is that no information has been made available about progress, or even what the current plan of action is.
I'll just take the refund for value not redeemed (about £80-£85 in my case) and buy whatever they eventually release when they release it. That way they can be as secretive as they like, take as long as they like & I can join the ain't care brigade.