People, the main issue is not Open and Solo, the main issue is the trust of customers in FD.
I could delete the Open/Solo part of my OP and it would still bring my point across. Stop seeing only what you want to see.
People saw what you wrote, that is what they responded to. That it was not what you wanted to hear is not their fault, and your reactions only fueled the replies. You talk about communication and claim you have a degree and know how to talk to customers, well your performance in this thread bears stark witness to that not being the case.
Maybe you could ask FD for some pointers in how to talk to customers, they have better customer relations than you do, and Open and Solo are not going to be separated as they are supposed to be on teh same BGS>