This will be one of the primary areas where Star Citizen fails. And all because the masses don't want realistic NPCs doing realistic operations in the sim. It is like people don't realize that NPCs are a part of the immersive experience. They just want to fly around in a world full of mindless drones and all because they don't want to compete and have to work for their money. They should put as much work into every aspect of the sim as they do into the ship details.
So SC will fail because it doesn't do something that the majority of people doesn't want it to do? thats some sound logic there.
Truth is that immersion in a game, just like realism, should never stand in the way of fun. In games, people like excelling at what they're doing, realistic or not. So if you create a game, where task X is a gameplay element and any random NPC can do just as good a job at task X as you the player, then it effectively becomes impossible to really excel, and thus less fun for the majority of people (there will of course always be a masochistic minority who enjoys being mediocre).