Honestly I miss the days when I had faith in CIG to do the right thing and not cater to the types of people that have helped mess up the gaming market for the past 15 or so years. So I've been focused on selling off my assets until I get as much of my money back as possible. Payday weekends and ship update images have really been good to me.
Despite Roberts have been told me by official means (CIG email) that he would give refunds to ANYONE (not just me) who was not 100% with him or thought that was been deceived with their hard earned money put into the game, he has been trying to deny refunds of people and trying to dumb down them about customer rights, despite knowing that if any person go to a court of law, they will get their refunds and more.
That tells one or two things about the reliability of the word of the CEO of Cloud Imperium Games (if all the rest that they did wasn't enough).
It's sad that he puts people in such situation of having to pursuit to sell what they pledged for, considering that almost 100% of the things that I heard about disappointments was due the CIG unilateral changes that, in general, has very little to do with development needs, but simply, disrespect to their own advertised messages and speech, making people believe on things that won't be the case but purpose confuse messages, or when they are clear, simply ignoring for the sake of gathering more money of a few, or to attract other people to the game.
They always had, as any business in United States and most of the countries of the planet, the LEGAL responsibility to do not make deceptive marketing. Still... they did and keep doing as good outlaws. Many people ended scammed at this point. While they keep saying that "Star Citizen is not a scam" I have to agree... Maybe Star Citizen project is not a scam and something ended to be delivered... but their marketing approach, their sales offers and their constant speech ended as a scam many times, and they made deals with individuals, shared messages that convinced people to pledge due that messages, for that reason, and then deny that later... so yes, those people were scammed, considering that wasn't by that message, they wouldn't pledge at all, mainly when they have their refund denied.
If they did not want to deal with the legal responsibilities involved, they should not say absolutely nothing in their advertising, interviews etc. Just say: "Star Citizen will be a Space Sim". Then, the fans logic that "they do not owe you nothing", or "they already fulfilled their promises delivering something like Arena Commander" would be legally true. So, yes, they said to attract more pledges and it's not like things has no consequences, as they want to dumb down their customer base for their own sake. Companies have the legal responsibility to do not transform their advertised messages in false advertising. If that happened, due their mistake or not, that is not a problem for the customer. The company must to deal with that... again... legally speaking (but obviously morally too).
And instead doing as any long-term serious and mature business man, who knows the importance of keeping trust instead the poor-level motto "money calls", accepting that by mistake or whatever, they are the responsible ones for deal with that, not the customer, and ends giving to people their money back in these situations, dealing with who they disappointed by their own disrespect to their own words, CIG refuses to do that.
Use of shady tactics that totally invalidate clauses of their TOS (which is just a matter of defense, not make then opened to disrespect superior laws or customer rights, and even if you sign deals, when they have clauses that are abusive, or contradictory with the own advertised message, that becomes invalid clauses, so, today, it has not really too much value due the own CIG continuous marketing mistakes). It's seriously worst than the attitude of any publisher or store when dealing with a game sale. So, in that matter, publishers are not the evil, are saint, because still will avoid such levels of disrespect to customers laws and deals, and Roberts is pure evil.
They disrespect their customers all the time. It's almost their motto. There's no such thing about customers... only fans exist... only who praise them and accept changes to make Roberts richer, regardless how many other individual deals will be broken, deserves respect.
Anyone who became disappointed because Roberts told them something that made them pledge, encouraged to call his friends and convinced them, many times, with that earlier statements as the sale argument, and later changed because money (in general you realize that was because more cash grabbing) are what they call "haters". That's a curious mindset of their customer base. And probably the reason why they are so constantly compared as some kind of cult or church, not that they are, but they ended compared due this exact defensive behavior, accepting even when the company disrespect fellow backers with their attitude.
Because a mature community would understand when a company screwed and would support those disappointed, not jump in their throats with ridiculous tries to dumb-down not just those disappointed, about customer rights, but all the rest of the customers, because love the devs and want to be their heroes. They end to make their devs getting used to screw with customers. And such thing rarely ends well for starter companies. Mainly when they are totally focused on a niche market.