A big difference, criticism is a thing, now, on any forum when you go about talking about the company, individuals on the company, specially publicly, you're in to trouble. Every story has 2 sides, you only tell one of them.
I tried, but I did not see any sense in what you just said. If you are trying to imply that I was fairly banned because "I talked about the company, individuals of the company in public", that's weird, because that is what feedback is about in the first place. There is no sin on criticizing CIG, or even the members of the staff about the job that they are doing. Unless, without proper reason, I had offended them in public and then got banned for that. Calling them incompetent, for example, and I am exaggerating here, because I never did that, at least before getting banned, wouldn't be an offense. Would be just a fact, depending of the situation, of course. IT still is an opinion, a feedback to be respected, or, at least ignored. Incompetent just means that you don't have the competence to do something YET, but you can achieve that competence if you pursuit that. Only an amateur would see such "feedback" as an offense. But that is just an exaggerated example that I am giving here. I didn't make that myself. Not even near of that.
I did a lot less. Still got banned and clearly, I got banned because one or other of my feedbacks were opening eyes, or at least some people at CIG and fans, obsessed by the "spread the world" and marketing campaign, more than interested on discussing the issues, were afraid to, and definitely, my feedback was good enough, but if followed, would need some people from CIG having to get out of the comfortable chair sooner that they were planning to.
Neither the fans nor these people were interested on that. So, like they did with many others later, they made the 'troublemaker'/'evil'/'enemy'/'hater' disappear. Not the troublemaker that hates the project and its trying to ruin it, but in reality, is always the troublemaker that is causing those people, who were not interested to improve themselves, to pursuit that.
People without the capacity to accept feedback in a professional way and prefer to risk the project than risk their positions/status, for example. And that was very clear in my case, considering that there were occasions that I interacted with some members of the Staff team, which actually had previous professional experience in the game industry (like myself), and these people did not find any problem with my feedback, shown appreciation and even asked me for more.
But then, when I targeted the area of the "wrong" person, well... It's suffice to say that one or two of those employee statements for The Escapist I can say that are true, without needing proof, because happened in the similar form with me, with the same person. It's her personality and lack of experience/capacity for the job that she was put responsible for, was that leads to these issues.
And I don't lie, because I never had reason to... I definitely offended them, but that was later, AFTER banned, and not just banned, but publicly disrespected myself, because CIG loves always to play the victim card, and in fact, I was humiliated and offended in their own answers by email to, about the issue... something that was happening that was not of my interest in the first place, but of their interest, specially for the interest of that girl's role, if they or she cared with customers at least, which today I know they don't and that 'customer' is synonym of troublemaker in their mindset, in practice... what they want are "fans".
So, using a little of your words... when you talk about an individual in public, specially a customer, you, as a company, are in trouble. Specially when this customer is me.