Having been quite critical of Frontier's Issue Tracker in the past, I think it's only right that I mention a recent change which I think is very positive: since about 1 November it looks like someone has been going through the newly raised issues and any which are "should have been a support ticket" are getting converted to support tickets. It also seems like there's been an increased effort to proactively clean up duplicate reports.
This is going to both significantly reduce the number of open unlikely-to-be-confirmed bugs (making it easier to see the rest of them)
and give much better responses to the people raising those issues through the "wrong" channel. It probably will also help Support pick up on patterns in requests which are due to an underlying bug that's not reasonably identifiable and confirmable from an individual player perspective, and hopefully get those into the fix queue more efficiently.
Big

to the staff working on this.