ANNOUNCEMENT Upgrade to Alpha Discount

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Alpha upgrade issues

This friday afternoon, I was upgrading both my brother's account from premium Beta to Alpha (as a birthday gift) and then my own, but lacked €0.50 to complete the second upgrade for my own account. After a couple of hours I had managed to secure extra funds to complete my transaction, but it had timed out, so I had to reorder.

However, this time around, instead of having the shopping cart, checkout or anywhere saying €240 - €180 = €60, there was no upgrade reduction, and paying €240 for the option of a possible later refund as a founding backer is something I cannot possibly hope to acchieve within the limited timeframe alpha upgrade is still available.

If what I've read by skimming through this thread is true, by whichever means I should become able to get in touch with this Kenny Wildman, I would have little hope to make the upgrade before the deadline runs out Monday.

Are my concerns about not being able to make the upgrade valid, or is there hope for me still - of getting a coupon code in time if the store doesn't work, enabling me to upgrade within the limited time this alpha is still available?
 
This friday afternoon, I was upgrading both my brother's account from premium Beta to Alpha (as a birthday gift) and then my own, but lacked €0.50 to complete the second upgrade for my own account. After a couple of hours I had managed to secure extra funds to complete my transaction, but it had timed out, so I had to reorder.

However, this time around, instead of having the shopping cart, checkout or anywhere saying €240 - €180 = €60, there was no upgrade reduction, and paying €240 for the option of a possible later refund as a founding backer is something I cannot possibly hope to acchieve within the limited timeframe alpha upgrade is still available.

If what I've read by skimming through this thread is true, by whichever means I should become able to get in touch with this Kenny Wildman, I would have little hope to make the upgrade before the deadline runs out Monday.

Are my concerns about not being able to make the upgrade valid, or is there hope for me still - of getting a coupon code in time if the store doesn't work, enabling me to upgrade within the limited time this alpha is still available?

From what I've seen someone has been working Saturday (and occasional Sundays) with regards to your issue. I'd send an email to support explaining your need of a discount code, your email/account info and I suspect you will be fine and happy by tomorrow. Of course, I have no direct knowledge. Just observational experience.

Good luck!
 
Basically I have to buy the alpha and later on the cost of the beta will be refunded?

From what I've seen you should get the discount code and apply it at checkout when you purchase. That is what I did, a friend of mine did and I've seen others say the same.
I believe they will be working this weekend as they extended the offer. It would make little sense and I've noticed people working virtually 7 day weeks in customer service (albeit limited or no on Sunday)
Good luck!
 
From what I've seen you should get the discount code and apply it at checkout when you purchase. That is what I did, a friend of mine did and I've seen others say the same.
I believe they will be working this weekend as they extended the offer. It would make little sense and I've noticed people working virtually 7 day weeks in customer service (albeit limited or no on Sunday)
Good luck!

Hmm. Not sure I ever got that :(. Oh well. I guess I'll just have to wait until may for the premium beta. I dropped them an email and opened a ticket. Maybe they'll get back to me before the time expires.
 
Basically I have to buy the alpha and later on the cost of the beta will be refunded?

I think that this post states that someone got refund of the Premium Beta price after purchasing Alpha:

Just wanted to mention the great and quick support I got from mr "Kenny Wildman" who have refunded me the cost of the premium beta after I have bought first the beta and then the alpha during this weekend!

Thanks for the great support!
 
I think that this post states that someone got refund of the Premium Beta price after purchasing Alpha:

Yes, I already noticed this, but as I stated:

However, this time around, instead of having the shopping cart, checkout or anywhere saying €240 - €180 = €60, there was no upgrade reduction, and paying €240 for the option of a possible later refund as a founding backer is something I cannot possibly hope to acchieve within the limited timeframe alpha upgrade is still available.

€60 for upgrading is within my reach. €240 for a whole new alpha with a later refund for my premium beta is not. I'm watching the support ticket gathering dust, and all I see in my email is tumbleweeds rolling by to the sound of crickets.
 
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Welp

Went to the store and bought it. Had to pay the full 295 though, hopefully will get the difference back next week. Totally worth it.
 
Tension unbearable

Well, the weekend brought no response to my query, though watching for support ticket response, online shop fix, email response or social media response.

With any luck, maybe I'll get a coupon code before the day is up, or they'll fix the store option.
 
Well, the weekend brought no response to my query, though watching for support ticket response, online shop fix, email response or social media response.

With any luck, maybe I'll get a coupon code before the day is up, or they'll fix the store option.

Try contacting them directly on the forums leave a message on there profile, Ashley is the person to contact
 
Just got my support ticket answered with a discount code and already applied it and upgraded.

I am now part of Alpha!! Well, I will be once I can install it tonight.



:D
 
So relieved right now

Coming home from work, both Kenny and Ashley had contacted me, and I have received a coupon code. In very short time, I will be an Alpha participant, so thanks to both of them for making all my stress go away. :)

Edit: Apparently not, the upgrade option is suddenly gone from the store...

Calling customer service now would seem appropriate.
 

Sir.Tj

The Moderator who shall not be Blamed....
Volunteer Moderator
Ok folks, as access to purchasing the Alpha build has now ended, I'm going to close this thread.

Thanks to everyone who has backed this game at whatever level, every penny counts. :D
 
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